Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, the spa kindly requests that guests arrive on time. It is encouraged to arrive at least 30 minutes prior to the appointments to enjoy the exclusive facilities. Check-in time is a minimum of 15 minutes prior to the start of the treatment. Facilities include steam room, whirlpools, outdoor pool and fitness center for the ultimate spa indulgence.
A 24-hour notice for cancellation is necessary to avoid being charged in full. If the spa is able to re-book the appointment time with another guest, the cancellation fee will be waived. A rescheduling fee of USD45 will apply to treatments changed within the 24-hour period. No shows are charged at full treatment rate. For group cancellation policies, guests may inquire with their group coordinator.
Young adults over the age of 16 are welcome to visit the spa and fitness center.
The spa environment is one of tranquility and relaxation. In consideration of other spa guests, cell phones must be on silent mode or turned off. The spa is a non-smoking zone and voices should be kept subdued.
To maximize the benefits of the spa experience, guests should inform the therapists of any health issues, allergies or injuries that may make the treatment unsuitable. The therapists are happy to advise safer alternatives.
The spa offers in-suite services. A surcharge of USD25 per therapist will apply for any in-room treatment.
It is advised not to wear jewelry to the spa. Management is not responsible for any loss or damage to personal items and valuables during the visit.
The spa offers specially designed treatments for expectant mothers. The therapists are available to assist in selecting suitable treatments for this special time.
Upon spa check-in, guests will be issued a locker and supplied with a robe and sandals for use during the visit. Ample cotton towels will also be available throughout the spa area. Additional spa amenities are available.
SPA AND FITNESS HOURS
All guests have access to the resort's state-of-the-art fitness facilities and locker rooms from 7a.m. to 8 p.m. daily. For the winter season, spa services are offered by appointment from Monday to Thursday 11 a.m. to 7 p.m., Friday 10 a.m. to 8 p.m., Saturday 9 a.m. to 8 p.m. and Sunday 9 a.m. to 5 p.m. Facilities include men's and ladies' locker rooms, whirlpool, steam and outdoor heated pool. Advanced scheduling is encouraged to ensure availability and preferred appointment times.