Treatments are carefully planned to accommodate each and every client. In the spirit of mutual respect, guests are asked to arrive on time. Late arrivals will be finished within the scheduled treatment time while the fee remains unchanged.
Upon arrival, guests will be escorted to their personal spa suite which is equipped with private facilities and spa amenities.
The environment is one of tranquillity and relaxation. Visitors to the spa should speak with a quiet voice while at the spa. In consideration of others, mobile phones should be switched off. The spa is a non-smoking zone.
Special preferences for a specific technician or gender of therapist may be requested. The trained professionals properly drape guests throughout the spa service and strive to accommodate requests based on availability. If one needs assistance during the visit—such as an adjustment to lighting, sound or temperature, or to the pressure or technique of the spa service—guests should not hesitate to speak with the therapist.
The spa offers in-suite services. A surcharge applies.
To maximize the benefits of the spa experience, guests should inform the therapists of any health issues, allergies or injuries that may make the treatment unsuitable. The therapists are happy to advise safer alternatives.
The spa offers specially designed treatments for expectant mothers. The therapists are available to assist in selecting suitable treatments for this special time. It is also advisable to consult with a physician prior to booking.
Please allow at least 24-hour notice of cancellation to avoid being charged in full. If it is possible to re-book the appointment time with another guest, the cancellation fee will be waived. No-shows are charged at full treatment rate. For group cancellation policies, guests should inquire with the group coordinator.
The spa is not responsible for any loss or damage to personal items and valuables during the visit. It is advised not to wear jewelry to the spa.
Guests should shave at least 12 hours before any facial or body treatment.
Spa services are offered daily from 10 a.m. to 7 p.m. by appointment. Advance reservations are recommended to ensure preferred appointment times. Credit card and contact details are required at the time of reservation to guarantee bookings.