Department of Romance Makes Dreams Come True
Las Ventanas al Paraíso, A Rosewood Resort has not only been one of the world's hottest, most acclaimed Five Diamond resorts, but the ultimate romantic escape. There is an irresistible magic at Las Ventanas – embodied in the intimate ambiance and personalized service – that is a sensual magnet for lovers. A full third of the resort's business is weddings, honeymoons and anniversaries. And to ensure that guests' every romantic dream comes true, Las Ventanas even has a Department of Romance.
Las Ventanas introduced a unique service to the resort world when it conceived the Department of Romance. The department's staff works very closely with guests, both in advance of arrival and during their stay, to plan and create romantic experiences that fulfill their desires and fantasies. They help guests concoct romantic weekends that are unforgettable. In many cases, they set the stage for unique marriage proposals – that invariably result in 'I do' – as well as help them plan weddings that will be their most cherished remembrance.
To fulfill, and exceed, guests' expectations, the staff gains an in-depth understanding of what the guests want and then sparks their imagination with inventive ideas and possibilities. The Department of Romance is especially delighted when they suggest something – such as a private candlelit dinner at the water's edge with a classical guitarist playing love songs – and see the guest’s eyes and heart light up, because they know they are creating memories that will last a lifetime.
Guests who enjoy a romantic experience at Las Ventanas very often come back for more; the steadily rising repeat factor, in fact, is now nearly 40 percent. Perhaps the most ringing endorsement of Las Ventanas' romantic appeal is the growing number of couples who get married at the resort (the most extravagant, beautiful events imaginable), enjoy their honeymoon there, and then return each year to celebrate their anniversary.
Las Ventanas goes far beyond just planning an enjoyable stay or a nice wedding. The resort directs a one-of-a-kind, heartfelt production for each guest – from crafting love letters to arranging the right music, beverages, aromatherapy and bath for two when they return to their suite after dinner, to arranging a 'Cinema Proposal' (where the girlfriend is surprised, thinking they are going to watch a movie together, by his marriage proposal on a movie-quality, professionally produced DVD).
To assist guests with their romantic goals, Las Ventanas has developed 'romantic resources' including appropriate books, films, music, aromatherapies and scented candles to local vendors who can provide a wide array of services and needs – from an all-white stallion with rider in Mexican cowboy regalia delivering the ring, to a marriage proposal written across the sky by a skywriter. Guests may also choose from a Romance Menu offering an array of romantic interludes – from a private dinner on The Plaza to an old-fashioned horse-drawn carriage ride and picnic.