Hotel Firearm Policy
Pursuant to Section 30.06, penal code (trespass by license holder with a concealed handgun), a person licensed under Subchapter H, Chapter 411, government code (handgun licensing law), may not enter this property with a concealed handgun. 

Pursuant to Section 30.07, penal code (trespass by license holder with an openly carried handgun), a person licensed under Subchapter H, Chapter 411, government code (handgun licensing law), may not enter this property with a handgun that is carried openly.

Rates and Taxes
Rates are in US Dollars and are subject to change and based on availability. Rates are subject to 15% tax, including 2% Dallas Tourism Public Improvement Reimbursement Fee.

Cancellations
To cancel reservations, guests must contact the hotel 24 hours prior to arrival for rooms, and no less than 48 hours prior to arrival for suites. Exceptions may apply based on special event dates.

Payment Methods
Rooms may be guaranteed by credit card: Amex, Visa, MC, DC or DS

Check In / Out
Check-in: 3:00 p.m., Check-out: 12:00 noon.

Pet Policy
Pets accepted; a minimum USD100 non-refundable fee per pet per visit

Alcohol Policy
Texas Alcoholic and Beverage Commission prohibits alcohol being brought on premise. All alcohol must be purchased through Rosewood Mansion on Turtle Creek. 

Smoke-Free Policy
Rosewood Mansion on Turtle Creek maintains a smoke-free environment. Smoking is not allowed in  guestrooms or suites. If this policy is violated, a USD350 fee will be charged.

Swimming Pool Policy
The swimming pool is reserved for the exclusive enjoyment of hotel guests. Children under 12 years of age must be accompanied by an adult. The hotel is not responsible for loss, damage or theft of personal items. The following are not permitted in the pool area: smoking; pets; outside food and beverage; amplified music and electronics; running, rowdiness and diving; pool toys and inflatables (with the exception of infant flotation devices).

Please contact the hotel at +1 214 559 2100 for additional questions regarding policies or procedures.


ACCESSIBILITY FEATURES

Below is a list featuring some of the accessible features available at Rosewood Mansion on Turtle Creek. If you would like additional information regarding the hotel’s accessible features, or if you have additional questions regarding the hotel’s facilities or how we may endeavor to accommodate you during your visit, please contact us at +1 888 767 3966.

Guestrooms & Hotel Corridors:

  • Accessible path of travel to main lobby and guest rooms including elevator access
  • Select guest rooms available with accessible entrance, roll-in shower, lever handles and visual and audible alarms
  • 2nd through 9th floor guest room doors are equipped with raised letters and Braille signage
  • 1st through 9th floor corridors equipped with visual and audible alarms
  • Hotel elevators equipped with raised letters and Braille signage

Parking Lot and Hotel Entrance:

  • Valet parking available for all guests as well as designated handicap parking spaces
  • Accessible path of travel to main lobby and guest rooms including elevator access
  • Accessible ramp available at hotel main entrance
  • Accessible ramp available at hotel restaurant entrance at ground-level
  • Assistance available for providing check-in or concierge services

Hotel Public Restrooms:

  • Main floor hotel public restrooms provide a wheelchair accessible stall and sink
  • Main floor hotel public restrooms provide raised letters and Braille signage with wheelchair symbol designating accessibility 

Fitness Center:

  • Wheelchair accessible bathroom and showers
  • Accessible sauna and steam room

Meeting & Event Spaces:

  • Equipped with visual and audible alarms 
  • Accessible meeting rooms available on the 2nd floor

Pool:

  • Ramp allows for access to pool deck
  • Chair lift available for entry and exit of the hotel pool 

WEBSITE ACCESSIBILITY STATEMENT

Date: December 28, 2018
Rosewood Hotel Group is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages, and accommodations offered by Rosewood Hotel Group and its managed hotels and resorts, including those offered through our website, https://www.rosewoodhotels.com/.

As part of this commitment, we are improving our website to make it more accessible. Rosewood is in the process of obtaining an accessibility consultant to assist it with implementing compliance with the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).  Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements. If you encounter any difficulty using our website, please contact us at +1 888 767 3966

Rosewood Hotel Group is also in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotels and resorts to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.