ROSEWOOD HOTELS AND RESORTS PRIVACY RIGHTS REQUEST FORM

At Rosewood Hotel Group, your privacy is important to us. Depending on where you reside, you have certain rights to your Personal Data, including the right to:

  • Information regarding what Personal Data we collect, use and disclose about you (“Right to Know”)
  • Access Personal Data we have about you (“Right to Access”)
  • Delete (or erase) your Personal Data (“Right to Deletion/Erasure”)

If you are a resident in the European Union (“EU”) or European Economic Area (“EEA”), you also have the right to, rectification, restriction of processing, data portability, and to object to the processing of your Personal Data.

For more information about these Privacy Rights, please visit our<<Privacy Policy>>.

This page provides you with more information about how to exercise your Privacy Rights with Rosewood.

HOW CAN I EXERCISE MY PRIVACY RIGHTS?

There are several ways you can exercise your Privacy Rights:

  1. Complete the Privacy Rights Request Form below. All fields marked with (*) are mandatory.
  2. Email us at privacy.policy@rosewoodhotelgroup.com
  3. Call us toll free in the U.S. at 1-866-923-1608. Tolls may apply outside the U.S.
  4. Write to us at either

ROSEWOOD HOTEL GROUP

9220 W. Sunset Blvd, Ste. 200,

West Hollywood, California 90069

Attn: Legal Department

ROSEWOOD HOTEL GROUP

36/F New World Tower 1,

18 Queen's Road Central, Hong Kong

Attn: Legal Department

DO YOU CHARGE FEES WHEN I EXERCISE MY PRIVACY RIGHTS?

Rosewood generally discloses and delivers the Personal Data you request about you or on behalf of someone else free of charge. Please note that in certain circumstances, Rosewood may charge a reasonable fee based on administrative costs. We will inform you before imposing any such fees, as permitted under application law, e.g., in the EU, when you request further copies of your data following a request.

VERIFICATION PROCESS

Your privacy and information security are important to us. For this reason, we verify your identity or authority to make the request and confirm the Personal Data relates to you, or others, if you are an authorized agent.

Accordingly, Rosewood collects your name, email address and phone number to verify your identity. Upon receiving your request, we also contact you via email and/or other secured communication channel to verify your identity by asking you additional security questions in order to match to your identity with the data we maintain about you.

Please note that, if we cannot verify your identity, we are not obligated to provide you or your Authorized Agent information regarding your Personal Data.

For Your Security

Rosewood does not collect sensitive information, such as your full credit card details, social security or national identification number, to verify your identity. Please do not send Rosewood sensitive information and be aware of any phishing scams or fraudulent calls requesting such information from you.

While we maintain commercially reasonable safeguards to protect your Personal Data, no method of transmission is 100% secure and we do not guarantee or warrant that your Personal Data is under absolute security with the existing security technology.

SUBMITTING REQUEST VIA AN AUTHORIZED AGENT

You may also exercise your rights via an authorized agent (“Authorized Agent”).

An Authorized Agent can be a third party that you authorize to act on your behalf, such as a third party with power of attorney.

If you are a resident of California, an Authorized Agent can only be a person or a business entity that you authorize to act on your behalf to submit a verifiable consumer request related to your personal data.

When an Authorized Agent is submitting a request on your behalf, we will require such Authorized Agent to provide evidence of their entitlement, e.g., a written permission, declaration or affidavit demonstrating that they have authority to make the request on your behalf, and the Authorized Agent would have to verify their own identity directly with us.

DISCLOSURE OF PERSONAL DATA

Once we have verified you or your authorized agent’s identity, we will disclose the specific pieces of Personal Data we collected about you, which will be made in writing and delivered through your account with us, if you maintain such an account. If you do not maintain an account with Rosewood, we will provide such information by mail or electronically, at your option, in a readily useable format that allows you to more readily transmit the information from one entity to another entity.

TIME PERIOD TO RESPOND

Upon receiving your request, we will confirm receipt of your request as soon as possible, but in any case, within ten (10) days, and provide information on how will we process the request (if applicable).

In the time period allotted under applicable law, we may contact you to:

  • Comply with your request upon verification of identity;
  • Ask for extension of time to comply and inform you the reasons; or
  • Inform you the reasons and your rights in case of refusal in complying with your request.

For California Residents

  • Request to know/access and requests to delete: We will comply within forty-five (45) days from the day we receive the request. If required, we may take up to an additional forty-five (45) days (for a maximum total of ninety (90) days) to comply with the request and we will inform you the reason(s) why the extension is necessary within the first forty-five (45) days of receiving your request.
  • Request to opt-out sale of personal information: Currently Rosewood does not engage in any sale of personal information. However, we will also respond to your request within ten (10) days from the day we receive the request.

For Residents in the EU/EEA and any other applicable privacy legislation(s)

We will comply with any request without undue delay and at the latest within one (1) month of receipt of the request. If required, we may extend the time to respond by an additional two (2) months and will inform you of the reason(s) why the extension is necessary within the first month of receiving your request.

The information you supply in the below Form will only be used for purposes of identifying your Personal Data and responding to your Privacy Right Request.

CONTACT DETAILS OF INDIVIDUAL MAKING PRIVACY RIGHT REQUEST

All fields marked with (*) are mandatory

Are you making the Privacy Request for yourself?

DESCRIPTION OF YOUR REQUEST

ACKNOWLEDGEMENT