ASAYA ACTIVE ETIQUETTE
Please be advised that it is good practice to shower before any treatment. Silence, peace and respect are part of our philosophy. Please consider other guests’ space and privacy and silence any electronic devices you might have before entering the wellness sanctuary.
ASAYA ACTIVE ARRIVAL
In order to give you adequate time to fill in the well-being questionnaire and relax, we recommend that you arrive 45 to 60 minutes prior to your treatment. Late arrivals will affect the duration of your scheduled appointment. We will provide you with ample towels and convenient facilities for your use. We offer a cold tub and Jacuzzi, salt sauna and steam rooms in the male and female changing rooms.
SCHEDULING & CANCELLATION
Please contact our wellness concierge to reserve your experience or to reschedule an existing reservation. We recommend advance reservation to ensure availability. We will require credit card information to confirm any reservation.
If you wish to reschedule or cancel your reservation, please be advised that four hours is required in order for us to accommodate your request. No-show or last minute cancellations will incur a 100% charge.
ASAYA ACTIVE ATTIRE
Bathrobes, slippers and disposables are available at Asaya for your comfort. Swimsuits or shorts are recommended while enjoying the steam room, sauna or whirlpool.
HEALTH CONDITIONS AND ALLERGIES
Kindly consult with your physician before taking any treatment or using our facility. If you have any allergies, please make sure to inform our wellness team.
VALUABLES LOSS OR DAMAGE
To ensure peace of mind and comfort while you are enjoying your wellness experience, we provide secure lockers for your belongings. Asaya will not be responsible for any lost or damaged items during your visit.