TAXES
Room Rates are subject to a 10.25% transient accommodations tax, a 4.712% general excise tax and a 3% County tax. All other types of sale are subject to a 4.712% general excise tax.
DEPOSIT AND CANCELLATIONS
For stays between January 3rd, 2023 - December 19th, 2023:
The resort’s standard cancellation policy requires that any cancellation or amendment to a reservation is received 21 days prior to the arrival date in order to avoid a penalty charge equivalent to the rate and taxes for two nights.
For stays between December 20th, 2023 - January 2nd, 2024:
The resort's standard cancellation policy requires that any cancellation or amendment to a reservation is received prior to October 1st, 2023 in order to avoid a penalty charge equivalent to the full value of the reservation.
ARRIVAL AND DEPARTURE
Check-in is from 3:00 p.m. on the day of arrival and check-out is at 12:00 noon on the day of departure. For arrivals prior to check-in time, pre-registration conditions may be requested in order to guarantee the room is available upon arrival. Changing facilities are available for early arrivals and late departures.
TRANSFERS
Kona Village offers a private transfer which can be requested with our concierge. An extra fee applies.
ADDITIONAL PERSON POLICY
Kona Village is a child-friendly resort and offers a range of services for children of all ages. Children 12 years and under may stay in their parents’ room in existing bedding at no additional cost, and in certain room types an extra bed can be provided if required. USD 200 charge applies for any third person from 13 years old and above staying in the room. Based on maximum occupancy per accommodation.
PET POLICY
Pets are allowed up to 22 lb. Pets on a leash are welcome throughout the property, except at the restaurant, spa, fitness center, beach and pool areas. Certified service animals are exempt.
SMOKING POLICY
Kona Village promotes a non-smoking policy. Smoking is permitted in designated areas only.
DRONES POLICY
The use of unmanned aerial systems is strictly prohibited on or above resort property.
