ACCESSIBILITY FEATURES

Below is a list featuring some of the accessible features available at Rosewood Mansion on Turtle Creek. If you would like additional information regarding the hotel’s accessible features, or if you have additional questions regarding the hotel’s facilities or how we may endeavor to accommodate you during your visit, please contact us at +1 888 767 3966.

Guestrooms & Hotel Corridors:

  • Accessible path of travel to main lobby and guest rooms including elevator access
  • Accessible guest rooms available with accessible entrance, roll-in shower and lever handles
  • Communication features include:
    Visual and audible alarms
    TDD for visual telephone communications
    Digital alarm clock with large display
    Vibrating device for bed or pillow
    Telephone amplifier
    Door knocker light
  • 2nd through 9th floor guest room doors are equipped with raised letters and Braille signage
  • 1st through 9th floor corridors equipped with visual and audible alarms
  • Hotel elevators equipped with raised letters and Braille signage 

Parking Lot and Hotel Entrance:

  • Designated accessible and handicap parking spaces
  • Valet parking available for all guests
  • Accessible path of travel from parking lot and valet drop-off to main hotel entrance and lobby via accessible ramp
  • Accessible path of travel to accessible guest rooms via elevator access
  • Accessible ramp available at hotel restaurant entrance at ground-level
  • Assistance available for providing check-in or concierge services
 

Hotel Public Restrooms:

  • Main floor hotel public restrooms are accessible and provide a wheelchair accessible stall and sink
  • Main floor hotel public restrooms provide raised letters and Braille signage with international symbol of accessibility

Fitness Center:

  • Accessible path of travel to fitness center using the guest elevator from the Lobby or guest floors to the 3rd floor and via a chair lift to the fitness level
  • Accessible restroom and showers
  • Accessible sauna and steam room
 

Meeting & Event Spaces:

  • Accessible meeting rooms available on the 2nd floor
  • Accessible path of travel to meeting and event space from the hotel lobby guest elevator
  • The hotel provides a portable ramp for access to the Promenade and Ballroom
  • Equipped with visual and audible alarms 

Pool:

  • Accessible path of travel from the hotel lobby through an exit to the pool area with an accessible ramp that provides access to the pool deck.
  • Chair lift available for entry and exit of the hotel pool 

Restaurant & Bar:

  • A portable ramp is installed to allow wheelchair access to the dining room and bar
 

WEBSITE ACCESSIBILITY STATEMENT

Date: December 28, 2018
Rosewood Hotel Group is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages, and accommodations offered by Rosewood Hotel Group and its managed hotels and resorts, including those offered through our website, https://www.rosewoodhotels.com/.

As part of this commitment, we are improving our website to make it more accessible. Rosewood is in the process of obtaining an accessibility consultant to assist it with implementing compliance with the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).  Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements. If you encounter any difficulty using our website, please contact us at +1 888 767 3966. 

Rosewood Hotel Group is also in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotels and resorts to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.