Our Commitment to Health, Safety and Well-Being
The Carlyle, A Rosewood Hotel is pleased to announce that the hotel will reopen effective Monday, November 2, 2020. As we look forward to resuming hotel operations, the health and safety of our guests and associates continue to prevail as our utmost priority, and we remain committed to operating at the highest levels of health and safety vigilance. Guided by the Centers for Disease Control (CDC) and local and international health officials, and in compliance with our partners Ecolab and Diversey, The Carlyle has introduced several new and enhanced protocols under Commitment to Care, a new global health and safety program that offers heightened standards for hygiene and cleanliness across all Rosewood Hotel Group properties worldwide.
COVID-19 Travel Advisory
Click here to read information about New York Governor Andrew Cuomo’s Executive Order and Quarantine Requirements for travelers entering New York from designated states. The New York State Department of Health has issued an emergency health order mandating that all out-of-state travelers from designated states and countries to complete the traveler health form here upon entering New York.
Visitors from most U.S. states and countries are required to quarantine for 14 days upon arrival into New York. However, guests are allowed to “test out” of the mandatory 14-day quarantine by obtaining a negative COVID-19 test on the fourth day. New York residents and those traveling from contiguous states, including New Jersey, Connecticut, Pennsylvania, Massachusetts and Vermont are exempt from this requirement. Please see the Executive Order for a list of exempt countries. Upon check-in, guests who are required to quarantine must show the completed traveler health form and proof of a negative COVID-19 test taken no more than 72 hours prior to arrival. Guests will receive a letter prior to arrival with details on the quarantine protocols.
Sharecare Health Security VERIFIED® with Forbes Travel Guide
The Carlyle, A Rosewood Hotel is proud to be included among the first hotels in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can book with confidence at properties that have appropriate health safety procedures in place. Developed by Forbes Travel Guide, the global authority on genuine Five-Star service, and digital health industry leader Sharecare, the comprehensive verification covers more than 360 standards across health and hygiene protocols, cleaning products and procedures, ventilation, physical distancing, the guest experience, and health safety communication with guests and employees. For further information, please visit www.forbestravelguide.com/verified.
At this time, The Carlyle, A Rosewood Hotel will take a phased reopening approach and will not be resuming dining operations until further notice. This includes The Carlyle Restaurant, The Gallery, Bemelmans Bar, Café Carlyle, In Room Dining and The Spa. A complimentary boxed breakfast will be available daily to all guests and will be placed on your guest room door handle at a pre-arranged time. The box will contain an assortment of items such as a muffin, croissant, yogurt, granola and a piece of fruit. Food and non-alcoholic items from the Private Bar are offered complimentary.
The Yves Durif Salon is currently open by appointment only with limited operating hours.
For immediate questions regarding your reservation, please call 888.ROSEWOOD (888.767.3966). Please click here for the latest updates from Rosewood Hotels & Resorts regarding booking & cancellation policies. We thank you for your patience during this unprecedented time and look forward to welcoming you back to The Carlyle.
The Carlyle, A Rosewood Hotel has introduced enhanced health and cleanliness measures to ensure the well-being of our guests, residents and associates. These measures include:
GENERAL SAFETY & WELL-BEING PRACTICES