Please be advised that it is good practice to shower before any treatment. Silence, peace and respect are part of our Sense, A Rosewood Spa philosophy. Please consider other guest’s space and privacy. Please silence any electronic devises you might have before entering the spa sanctuary.

In order to give you adequate time to fill in the well-being questionnaire and relax, we recommend that you arrive 45 to 60 minutes prior to your treatment. Late arrivals will affect the duration of your scheduled appointment.

Please contact Sense spa directly to reserve your spa experience or to reschedule existing spa reservations. We recommended advanced reservations to ensure availability. We require a credit card to confirm your spa reservation experience.

If you wish to reschedule or cancel your booking, please be advised that 24 hours is required in order for us to accommodate your request, or two hours if the appointment is made on the same day. No-show or last minute cancellations will incur a 100% charge.

Bathrobes, slippers and disposables are available at Sense spa for your comfort and wellness experience.

Kindly consult with your physician before reserving any treatment or using our facility. If you have any allergies, please make sure to inform one of our Sense spa associates.

To ensure peace of mind and comfort while you are enjoying your wellness experiences, we provide secure lockers for all of your belongings. Sense spa will not be responsible for any lost or damaged items during your visit.