General Policy:

  • Rates are in US dollars per room per night and subject to change and based on availability
  • Rates are subject to 10% tax and 10% service charge
  • Check-in: 3 p.m.
  • Check-out: 12 noon
  • Visa on arrival -  a two inches photo is required to apply for visa on arrival upon entering Luang Prabang

Extra Person Fee:

  • Children under 12 years of age stay free. Complimentary breakfast is included for children age of 12 years and under
  • Extra person fee - guests 13 years of age and older, a nightly rate of US$100++ charge per room per night including with breakfast is applied (excluding 10% tax and 10% service) 
  • Baby cots, daybed or extra roll-away beds are provided free of charge

Cancellation Policy/ No Show:

  • Reservations must be cancelled 24 hours prior to arrival dates. hotel time, seven days prior to arrival to avoid a penalty of 100% accommodation plus tax

  • No-Show Fee is 100% of the full stay plus ta Early check-out fee is 100% (for non-emergency early departures)
  • Early check-out fee is 100% (for non-emergency early departures)

Festive Season Policy and Condition:

  • Minimum of three nights stay are required between 27 December 2019 -  3 January 2020
  • 20 December 2019 - 10 January 2020  - reservations must be cancelled by 6 p.m. hotel/local time and 60 days prior to arrival to avoid a penalty of 100% of full stay plus tax
  • 11 January 2019 - 19 December 2019/ 11 January 2020 - 31 October 2020 - reservations must be cancelled by 24 hours prior to arrival hotel time to avoid a penalty of a 100% of full stay plus tax

Family Policy:

  • Children under 12 years of age stay free. Complimentary breakfast is included for children age of 12 years and under
  • Rollaway - Up to one roll away at no additional charge can be placed in a King bedded room for a child 12 years of age and younger. Cribs is complimentary
  • Children’s and toddler’s menu is available in all hotel outlets

Group Policy: 5 or more rooms are considered a group. For group enquiry, please contact Ms. Sunsanee Gawkasem, Assistant Director of Sales & Marketing at sunsanee.gawkasem@rosewoodhotels.com

Guarantee: A valid credit card is required to guarantee your reservation at the time reservation is made.

Credit Cards:American Express, JCB International, Master Card, Visa and Union Pay

  • All period except 20 December 2019 - 10 January 2020 - A valid credit card is required to guarantee your reservations
  • 20 December 2019 - 10 January - 50% of non-refundable total accommodation plus tax due at the time of booking 

Pet Policy:

  • Rosewood Luang Prabang welcomes pets weighing up to 7 kg/15 lb. Only one pet is allow without any additional fee
  • Pets are not allowed in restaurants, bars, pools, wellness and Spa, beaches or surrounding areas due to Luang Prabang Sanitary Standards
  • Pet name and breed is mandatory at the time of reservations
  • Rosewood Furry Friends are greeted at the hotel with a pet bed, water and food bowls and at an additional cost tempting pet-friendly in-room dining menu with savory gourmet treats
  • The service such as dog walking and dog sitting is available upon request at a fee. 
  • In order to respect the privacy of other guests, dogs are not allowed on the pool and restaurant and must be always in a carrier or leash while surrounding the property. It is the dog owner responsibility to obtain the required import documentation and transport cradles. 
  • In case guest has more than one pet,  special request can only be authorized by the Managing Director at time of reservations