ARRIVALS | Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, we encourage you to arrive at least 45 minutes prior to your appointment to enjoy the facilities. Late arrivals will be finished within the scheduled treatment time while the fee will remain unchanged.
SPA AMENITIES | On arrival, you will be supplied with a bathrobe, sandals, and a locker for your personal belongings. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with relaxation areas and vanities stocked with toiletries.
ETIQUETTE | Our environment is one of tranquility and relaxation. In consideration of other guests, we ask that you speak in a quiet voice and turn off mobile phones. If using headphones, please make sure the volume level is not audible to other guests. The spa is a non-smoking area.
SPECIAL REQUESTS | Feel free to request your preference for a specific technician or a male or female therapist for your treatments. We strive to fulfill your wishes based on availability. If you need assistance with anything during your spa experiences, such as an adjustment to lighting, sound, temperature, pressure, or technique of your spa service, please let your technician know.
HEALTH | Please refrain from shaving before all body treatments and before facials. To maximize the benefits of your experience, please inform us of any health issues, allergies, or injuries that may make the treatment unsuitable, so that we may advise safer alternatives.
PREGNANCY | We have specially designed treatments for expectant mothers. Allow us to assist you in selecting suitable treatments for this special time. We advise you to consult with your physician prior to booking.
CHILDREN | Spa and fitness areas are reserved for guests 16 years or older. Children are allowed in the spa by appointment only and must be accompanied by an adult during their visit.
CANCELLATIONS | Must be received at least 24 hours prior to the appointment time to avoid a full-service charge. If you are flying in, we suggest you schedule appointments at least six hours after you are scheduled to arrive in case of delays.
LOSS OR DAMAGE | We regret that we cannot be responsible for any loss or damage to personal items and valuables during your visit. Please refrain from wearing jewelry or valuables to the spa.
APPOINTMENTS | We recommend scheduling in advance to ensure preferred appointment times. Credit card and contact details are required at the time of reservation.