To make the most of the spa experience, guests are requested to follow etiquette and review the spa’s policies.
Treatments are carefully planned to accommodate each and every guest. In a spirit of mutual respect, The spa kindly requests that guests arrive on time. Check-in time is a minimum of 15 minutes prior to the start of the treatment. Guests are encouraged to arrive at least 30 minutes prior to the start of treatment to enjoy all that Sense® Spa has to offer. Facilities include steam room, whirlpools, heated outdoor pool, and fitness center, and can also be enjoyed after the treatments. Late arrivals will be finished within the scheduled treatment time while the fee will remain unchanged.
Please allow at least 24 hours notice for cancellation to avoid being charged in full. If the spa is able to re-book the appointment time with another guest, the cancellation fee will be waived. A rescheduling fee of USD45 will apply to treatments changed within the 24-hour period. No shows are charged at full treatment rate. Group cancellation policy differs; group guests may inquire with their group coordinator.
Young adults over the age of 14 are welcome to visit the fitness center. Children under 18 are welcome at the spa accompanied by an adult legal guardian.
The Sense® Spa environment is one of tranquility and relaxation. In consideration to other spa guests, please switch off cell phones and, if at all possible, do not bring phones to the spa. The spa is a non-smoking zone and voices should be kept subdued.
To maximize the benefits of the spa experience, guests should inform the therapists of any health issues, allergies or injuries that may make the treatment unsuitable. The therapists are happy to advise safer alternatives.
Guests are asked to inform the spa of any preferences for a specific technician or a male or female technician. The spa team will do their best to accommodate requests based on availability, although it cannot be guaranteed. Trained professionals properly drape the guests throughout the service. During the guests' spa experience please let the spa technician know of any adjustments that need to be made to the lighting, music, temperature, pressure or technique. The spa team wants to ensure all guests are relaxed and comfortable.
The spa offers in-suite massages. A surcharge of USD25 per therapist will apply for any in-suite treatment.
It is recommended that no jewelry be worn to the spa. Management accepts no responsibility for the loss of valuables brought onto the spa premises.
Sense® Spa offers specially designed treatments for expectant mothers in their 2nd and 3rd trimester. Please allow the spa team to assist in selecting suitable treatments for this special time. It is advised that guests consult with a physician prior to booking.
Upon spa check-in, guests will be issued a locker and supplied a robe and sandals for use during the visit. Guests will also find ample soft cotton towels throughout the spa area. Additional spa amenities are available.
SPA & FITNESS FACILITIES
All guests have complimentary access to the resort's state-of-the-art fitness facilities and locker rooms. Facilities include men’s and women’s locker rooms, whirlpool, steam and outdoor heated pool. Rosewood CordeValle recommends scheduling spa treatments & private fitness sessions well in advance to ensure availability and preferred appointment times. Please call to confirm current hours of operation.