Frequently Asked Questions

You can book your stay at Rosewood Mandarina directly through our official booking website, or by contacting our reservations team at +52 327 689 0950 (if calling from Mexico) or +1 214 414 7480 (if calling from the U.S.). Visit our Room Booking page to view availability, rates, accommodations, and exclusive offers.

Yes. Reservations booked directly through Rosewood Mandarina can generally be modified or canceled through your booking confirmation or by accessing your reservation online. Modification and cancellation options may vary depending on the rate selected and booking terms. For assistance with changes to your reservation, please contact our reservations team at +52 327 689 0950 (if calling from Mexico) or +1 214 414 7480 (if calling from the U.S.).

Cancellation policies at Rosewood Mandarina vary depending on the room category booked. For Suites, the full payment is required 7 days prior to arrival, after which the reservation becomes non-refundable. For Signature Suites and Villas the cancellation made within 21 days of arrival will incur a charge of 50% of the total stay, plus applicable taxes and service charges.

For further details, please refer to the terms provided at the time of booking or contact us directly at +1 214 414 7480.

Yes. Rosewood Mandarina offers a selection of seasonal promotions, curated packages, and exclusive experiences throughout the year. Visit our Offers page to discover current opportunities designed to enhance your stay.

No, Rosewood Mandarina is not an all-inclusive resort.

Rosewood Mandarina offers a variety of luxury accommodations in Riviera Nayarit, including different Suite types, Signature Suites and Villas. Explore all our accommodation options on the official Accommodation page.

Check-in at Rosewood Mandarina begins at 3:00 PM, and check-out is at 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to availability. Please contact the hotel's reservations or front desk team before your arrival to discuss available options.

Yes. Rosewood Mandarina offers a selection of connecting rooms for families and groups, except in the Beach Zone. Connecting accommodations provide additional space and flexibility for guests traveling together. We recommend contacting the resort directly to confirm availability and arrange your preferred room configuration.

Yes, Rosewood Mandarina offers a selection of ocean-view rooms and beachfront accommodations in Riviera Nayarit, providing guests with direct access to the shoreline or elevated views of the Pacific Ocean.

Yes, we offes accessible accommodations, including one accessible room on the Flatland side of the resort and one on the Mountain side. Contact the resort directly to confirm availability and discuss any specific accessibility requirements before your stay.

The maximum occupancy at Rosewood Mandarina varies by accommodation type.

• Suites accommodate up to 3 guests, with the exception of the Premier Beachfront Studio Suite, which accommodates up to 4 guests.
• Signature Suites accommodate up to 3 guests, except for the Poolside Villa, which can host up to 6 guests.
• Villas accommodate up to 10 guests, with the exception of the Canalan Beachfront Two-Bedroom Villa, which accommodates up to 6 guests.

For larger families or groups traveling to Mexico, multi-bedroom accommodations are available. Please refer to the room description at the time of booking for the occupancy of your selected accommodation.

Yes. Complimentary cribs are available upon request, subject to availability. Extra beds are also available in select accommodations for an additional fee, depending on the room category and maximum occupancy. We recommend contacting the resort directly to confirm availability and applicable charges for your stay.

All accommodations at Rosewood Mandarina includes a private plunge pool, offering guests a secluded space to relax and unwind.

Rosewood Mandarina features a collection of restaurants and bars including La Cocina Mandarina, serving traditional Mexican home-style cooking centered around the comal; Buena Onda, specializing in Spanish coastal cuisine with grilled seafood, tapas, and paellas; and Toppu, offering Japanese cuisine infused with aromatic Mexican flavors. Guests can also enjoy handcrafted cocktails and ocean views at Barra Peñasco, a hidden beachfront mixology retreat.

Whether you're looking for authentic Mexican dining, beachfront seafood, Japanese-inspired cuisine, or sunset cocktails, Rosewood Mandarina offers a variety of culinary experiences in Riviera Nayarit. Visit our Dining page for more details.

Reservations are strongly recommended for all restaurants at Rosewood Mandarina to ensure your preferred dining time.

Yes, Rosewood Mandarina offers a variety of vegetarian and dietary-friendly menu options across its restaurants. Depending on the dining venue, guests can enjoy vegetarian, vegan, gluten-free, or other dietary options. If you have specific dietary requirements or food allergies, please inform your server or contact the restaurant in advance, and our culinary team will do its best to accommodate your needs.

24-hour in-room dining is available, allowing guests to enjoy a selection of meals and beverages from the comfort of their suite or villa at any time of day.

Yes, Rosewood Mandarina offers a variety of romantic dining experiences with ocean and sunset views. Guests can enjoy intimate meals at La Cocina Mandarina, Buena Onda, Toppu, and Barra Peñasco, each providing a unique setting surrounded by the natural beauty of Riviera Nayarit.

Yes, the resort offers family-friendly dining with menu options designed for younger guests across all its restaurants.

Rosewood Mandarina offers private dining experiences, designed for life's most memorable moments or simply for guests seeking an intimate setting. For inquires and reservations, please contact the resort at mandarina.congierge@rosewoodhotels.com.

Rosewood Mandarina offers holistic wellness experiences through Asaya Spa, the Private Social House, beautiful beaches and swimming pools, and private in-suite spa treatments. Guests can enjoy a range of experiences designed to promote relaxation, movement, and rejuvenation. Visit our Wellness page to explore all our wellness facilities.

Asaya Spa at Rosewood Mandarina offers a comprehensive menu of wellness treatments, including personalized massages, signature Mexican-inspired experiences, body treatments, and skincare therapies tailored to each guest's needs. The spa combines holistic wellness practices with locally inspired rituals to promote relaxation and rejuvenation. Explore the spa treatment menu.

Asaya Spa at Rosewood Mandarina is open daily from 9 am to 7 pm.

Yes, we strongly recommend reserving treatments at Asaya Spa in advance to ensure availability and secure your preferred appointment time. Reservations can be made by calling +52 327 689 0900.

Yes, non-hotel guests are welcome to Asaya Spa by advance reservation, subject to availability. We recommend contacting the spa before your visit to reserve your treatment and confirm access to the spa facilities.

Yes, Rosewood Mandarina offers group and private classes, as well as personal training sessions in Riviera Nayarit. For inquiries, please contact the resort at +52 327 689 0900.

Yes, Rosewood Mandarina offers a variety of nature-based wellness experiences designed to promote balance and well-being. Guests can enjoy signature programs such as Healing Through Adventure, along with tennis, surfing, outdoor yoga, and spiritual hikes, all set within the resort's lush natural surroundings in Riviera Nayarit.

Rosewood Mandarina offers a curated collection of on- and off-property experiences designed to showcase the beauty, culture, and natural landscapes of Riviera Nayarit. Guests can enjoy immersive culinary classes, guided hikes, outdoor adventures, wellness experiences, and other activities that celebrate the region's rich heritage and vibrant spirit. Visit our Experiences page to explore the latest seasonal offerings and availability.

Yes, most experiences offered by Rosewood Mandarina are available year-round. Please note that polo matches are seasonal and are typically offered from November through May. 

Yes. We recommend reserving experiences in advance to ensure availability and allow the team to personalize your itinerary. To book an experience, please contact the concierge at mandarina.concierge@rosewoodhotels.com.

No, experiences offered by Rosewood Mandarina are exclusively available to registered hotel guests and are not offered to non-hotel visitors.

Yes, Rosewood Mandarina offers a variety of family-friendly activities designed to create lasting memories. Visit our Family Experiences page to explore all the options.

Yes, Rosewood Mandarina's concierge team can arrange a wide range of private excursions tailored to your interests throughout your stay. Whether you're looking for cultural experiences, outdoor adventures, or customized day trips, the concierge can help create a personalized itinerary.

Yes. Rosewood Mandarina offers a variety of group activities for families, friends, and corporate groups. Guests can enjoy shared experiences such as culinary classes, outdoor adventures, wellness activities, and customized excursions. The concierge can also tailor group experiences to suit your interests and occasion.

Both families and adults are welcome to enjoy the pool areas at Rosewood Mandarina, which are open to guests of all ages.

Yes, the resort offers a variety of experiences that immerse guests in local Mexican and indigenous culture. Through curated activities such as culinary classes, cultural experiences, and guided explorations, guests can discover the rich heritage, traditions, and natural beauty of Riviera Nayarit while connecting with the spirit of the local community.

The Mandarina Polo & Equestrian Club offers a range of equestrian experiences set amid the lush jungle and rolling mountains of Mexico. Guests can enjoy horseback riding, polo lessons, equestrian activities, and immersive experiences that celebrate the region's deep connection to horses and the land. Visit the resort's dedicated Mandarina Polo & Equestrian Club page to explore the full range of experiences and seasonal offerings.

Yes, Rosewood Mandarina can arrange private boat excursions along the Riviera Nayarit coastline, offering guests a personalized way to explore the region's beaches, bays, and surrounding waters. To customize your experience or make a reservation, please contact the concierge at mandarina.concierge@rosewoodhotels.com.

Rosewood Mandarina offers a collection of indoor and outdoor event venues in Riviera Nayarit for weddings, corporate meetings, conferences, retreats, private social events, and special celebrations. Whether you're planning an intimate gathering or a larger occasion, the resort provides versatile venues and personalized event services. Visit our Events page to explore the full collection of venues.

Rosewood Mandarina offers a collection of sophisticated spaces including the Beach Pavilion, Buena Onda, Toppu, La Cocina Mandarina, the La Cocina Boardroom, and the Mandarina Polo & Equestrian Club.

Rosewood Mandarina's event capacities vary by venue. Maximum capacities include:

• Mandarina Polo & Equestrian Club: up to 1,000 guests;
• Beach Pavilion: up to 220 guests;
• La Cocina Mandarina: up to 121 guests;
• Toppu: up to 72 guests;
• Buena Onda: up to 32 guests;
• La Cocina Boardroom: up to 14 guests.

Yes, a dedicated events team is available to provide personalized planning services to ensure every detail of your event is perfectly executed.

Yes, Rosewood Mandarina events feature world-class on-site catering, ensuring a memorable culinary experience for your guests.

Yes, Rosewood Mandarina offers exclusive resort buyouts, subject to availability.