Rosewood São Paulo Frequently Asked Questions

You can book a stay at Rosewood São Paulo directly through our official booking website, by contacting our reservations team at +55 11 3797 0500 or by email at saopaulo.reservations@rosewoodhotels.com. Visit our Room Booking page to view availability, rates, accommodations, and exclusive offers.

Yes. Reservations booked directly through Rosewood São Paulo can generally be modified or canceled through your booking confirmation or by accessing your reservation online. Modification and cancellation options may vary depending on the rate selected and booking terms. For assistance with changes to your reservation, please contact our reservations team at +55 11 3797 0500 or saopaulo.reservations@rosewoodhotels.com.

The standard cancellation policy at Rosewood São Paulo requires reservations to be canceled or modified within 48 hours by 3pm local hotel time prior to arrival to avoid penalty of 1 night stay plus taxes. Certain rate plans, accommodation categories, promotional offers, and holiday periods may have different cancellation terms. Guests are encouraged to review the specific cancellation policy provided at the time of booking. For assistance with changes to your reservation, please contact our reservations team at saopaulo@rosewoodhotels.com or at +55 11 3797 0500.

Yes. Rosewood Sao Paulo offers a selection of seasonal promotions, curated packages, and exclusive experiences throughout the year. Visit our Offers page to discover current opportunities designed to enhance your stay.

Rosewood São Paulo offers a variety of luxury accommodations, including guest rooms, suites, and the iconic Penthouse Suite. Explore all our accommodation offerings in the official Accommodation page.

Amenities at Rosewood São Paulo vary by accommodation category and include premium features such as an Illy IperEspresso coffee machine, Dammann Frères teas, complimentary purified water, a personal mixology kit, exclusive Trousseau bedding, a Sleep Menu with pillow options, vegan Votary bath amenities, a professional Babyliss hair dryer, plush Ploh bathrobes, exclusive acoustic guitar signed by renowned Brazilian music artists, Chromecast-enabled TV, Wi-Fi, Digital access to national and international newspapers and magazines, 24-hour room service, daily housekeeping with evening turndown, and laundry service. Select accommodations also offer pet amenities and services, while accessible rooms are available in select categories.

Check-in at Rosewood São Paulo begins at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability. Please contact the hotel's reservations or front desk team before your arrival to discuss available options.

Yes, Rosewood São Paulo offers connecting room options in select accommodation categories, including:

• Deluxe King connecting with Grand Premier Two Queens;
• Premier Suite connecting with Grand Premier Two Queens;
• Deluxe King connecting with Matarazzo Suite;
• Grand Deluxe King connecting with Premier King;
• Grand Premier King connecting with Matarazzo Suite.

Grand Premier Two Queens, Matarazzo Suite, Two Bedroom Premier Suite, and Penthouse Suite are also available for families and groups seeking additional space. Please contact the hotel directly to confirm availability and arrange your preferred room configuration.

Yes, the hotel offers select rooms and suites with views of São Paulo skyline and the seamless dialogue between striking contemporary architecture, curated design, and an exceptional art collection displayed throughout the property. Guests are invited to embrace these internal perspectives, where every angle reveals a composition of artistry, elegance, and the unmistakable character of Rosewood São Paulo.

Yes, Rosewood São Paulo currently offers accessible accommodations in two room categories: the Deluxe King and Grand Premier Two Queens. Guests are encouraged to contact the hotel to confirm availability and accessibility features.

The maximum occupancy at Rosewood São Paulo varies by accommodation type, ranging from up to 2 guests in entry-level rooms to up to 8 guests in Two-Bedroom Suites and the Penthouse Suite.

Yes, cribs and extra beds can be arranged, subject to room category and occupancy limits. Please note that extra beds incur an additional charge for guests aged 12 years and older. We recommend contacting our reservations team before your arrival to confirm availability and accommodation options.

Rosewood São Paulo features a collection of five restaurants and bars including Le Jardin, offering all-day dining, desserts, coffee, and a kosher menu; Blaise, a contemporary brasserie combining French traditions with Brazilian ingredients; Taraz, serving South American classics through wood-fired cooking on a vibrant rooftop setting; Rabo di Galo, the hotel's signature cocktail bar offering Braziilian mixology and live music; and Bela Vista Bar, pairing signature cocktails with Mediterranean cuisine. Visit our Dining page for more information.

Reservations are highly recommended for all dining venues at Rosewood São Paulo, especially for dinner service, weekends, holidays, Sundays at Taraz, and special events. Advance reservations help ensure availability at your preferred time.

Yes. Rosewood São Paulo offers vegetarian, vegan, and gluten-free options across its restaurants and bars. Guests with dietary restrictions, allergies, or special requests are encouraged to inform the team when making a reservation or upon arrival.

Yes, 24-hour in-room dining is available at Rosewood São Paulo, offering a wide selection of dishes delivered directly to your room or suite.

Yes. Rosewood São Paulo features Bela Vista, a rooftop destination in São Paulo serving signature cocktails, Mediterranean-inspired cuisine, and panoramic views of the city skyline.

Yes. Rosewood São Paulo offers several romantic dining experiences. Guests can enjoy sunset cocktails and skyline views at Bela Vista Bar, intimate dinners at Taraz or Blaise, and private cabanas at the Emerald Pool & Bar. For special occasions, our concierge team can also assist in arranging personalized dining experiences.

Yes. Rosewood São Paulo welcomes families across its dining venues, with child-friendly dining options available upon request. High chairs, children's menus, and accommodations for younger guests may be available, making Le Jardin, Taraz, Blaise, and the hotel's other dining venues suitable for guests of all ages.

Guests staying at the hotel can enjoy a holistic wellness experience through the signature Asaya Spa, dedicated Pilates and yoga studios, and the Crystal Room for holistic treatments.

Asaya Spa at Rosewood São Paulo offers an extensive selection of treatments designed to support relaxation and well-being. Explore the Treatment Menu for details on available treatments and experiences.

Asaya Spa is open daily from 9:00 a.m. to 9:00 p.m.

Yes. It is strongly recommended to book spa treatments at Asaya Spa in advance to ensure availability at your preferred date and time.

Yes. Asaya Spa by Guerlain services are available to everyone, including both hotel guests and non-hotel guests. Visitors can also explore and discover Guerlain's products.

Yes, the hotel offers fitness classes and personal training sessions on demand. Visit our Fitness page for more information.

Rosewood São Paulo offers a diverse selection of on- and off-property experiences designed to create memorable moments, from culinary immersions to seaside retreats. Explore the hotel's Experiences page for the latest seasonal offerings.

Yes. Throughout the year, you can enjoy the services and experiences at Asaya Spa by Guerlain, with the option to become a member and enjoy exclusive benefits. For more information, please contact us at saopaulo.asaya@rosewoodhotels.com.

Yes, it is recommended to reserve experiences in advance to ensure availability and personalized service.

Yes. Many experiences offered by the hotel are available to non-hotel guests, including dining and bar experiences at venues such as Taraz, Blaise, Le Jardin, Rabo di Galo, and Bela Vista Bar, subject to reservations or walk-in availability.

Yes. Rosewood São Paulo offers a variety of family-friendly activities and experiences designed to create memorable moments. Please contact our concierge to discuss options tailored to your family's interests.

Yes, the hotel has a dedicated concierge team that can arrange bespoke private excursions tailored to guests' interests and preferences. Contact us to begin planning a personalized itinerary.

Yes. Rosewood São Paulo offers a variety of group activities and experiences and is well-equipped to host gatherings. The concierge team can help arrange options tailored to your group's interests and preferences.

Rosewood São Paulo is an attraction in itself, offering guided art tours showcasing works by leading Brazilian artists throughout the property. Nearby, guests can visit MASP (São Paulo Museum of Art), Japan House São Paulo, and the Moreira Salles Institute (IMS Paulista). For outdoor experiences, explore Avenida Paulista, especially on Sundays when it becomes pedestrian-friendly, visit Trianon Park, or discover the historic Bela Vista neighborhood and its Italian heritage, traditional restaurants, and vibrant local atmosphere. Guests can also explore Vila Madalena and Beco do Batman, an open-air gallery known for its colorful street art and murals.

Rosewood Sao Paulo is the ideal venue for a wide range of occasions, including corporate gatherings, small meetings, memorable weddings, private social events, and special celebrations.

Rosewood Sao Paulo offers a variety of sophisticated indoor and outdoor spaces, including the Matarazzo Ballroom, the Cypress Garden & Pavilion, the Filomena Cucina, Dandara & Paraguacu, the Santa Luzia Chapel, and Bela Vista, Leda & Catunda, Rabo di Galo at delight.

Event capacities at Rosewood São Paulo vary by venue and event setup. The hotel's largest event space, the Matarazzo Ballroom, can accommodate up to 900 guests, while other venues include the Cypress Garden & Pavilion for up to 250 guests, the Santa Luzia Chapel for up to 180 guests, and additional spaces for smaller gatherings.

No. Rosewood São Paulo does not provide event planning services. However, our dedicated events team can support and coordinate hotel-related arrangements, including meeting space setup, catering, accommodation blocks, and on-site event logistics, to help ensure a smooth and successful event.

Yes, Rosewood São Paulo offers catering services for events, with customized menus tailored to your preferences, dietary requirements, and event style. Whether you're planning a corporate function, wedding, private dinner, or social celebration, the culinary team can create a personalized dining experience for your event.

Yes. Rosewood São Paulo may offer exclusive hotel buyouts for private events, subject to availability and commercial arrangements. Please contact the hotel directly for details.