Rosewood Hotels & Resorts EURO, GBP, USD & CAD gift cards are issued by RHR Gift Card Services, L.L.C., a Virginia limited liability company and HKD gift cards are issued by New World Hotel Management Limited. Upon purchase or receipt of any gift card, the owner of the gift card agrees to be bound by these terms and conditions. Gift cards can be used at any participating properties managed by Rosewood Hotels & Resorts at the time of redemption to pay for charges including accommodations, dining, spa services and any incidental charges directly charged by the property. In some cases certain services or facilities may be available only to registered guests of the hotel or resort. Should there be any doubt, we recommend advising the staff member at the time of booking that a gift card will be applied. Gift cards must be presented at time of check in and/or prior to purchases or services rendered.
The following brands in the Rosewood Hotel Group portfolio DO NOT accept Rosewood Gift Cards:
Rosewood Gift Cards are not yet available for redemption on participating Rosewood Hotels & Resorts online shops
Gift cards can be delivered to recipients worldwide. However, please note that gift cards cannot be shipped to a PO Box.
Gift cards carry no value until activated. A gift card is a stored value card, not a credit card or debit card and has no implied warranties, and is the property of and issued by RHR Gift Card Services, L.L.C or New World Hotel Management Limited. The gift cards are not reloadable. RHR Gift Card Services, L.L.C. or New World Hotel Management Limited may assign any and all of its obligations with respect to gift cards to any of its affiliates without the consent of any card owner.
Physical card is available in United States Dollars and Hong Kong Dollars. E-Gift Card is available in EURO, GBP, USD, CAD and HKD.
Rosewood Hotels & Resorts gift cards do not expire.
Rosewood Hotels & Resorts gift cards are not redeemable for cash, nor can any remaining balance be refunded in cash, except as required by law.
Charges that exceed the stored value of a card may be settled with cash or a major credit card accepted by the hotel/resort. If the card is redeemed for charges that are less than the value of the card, the balance will remain on the card.
The Rosewood Hotels & Resorts gift card can carry a balance so any unused balance is stored for future use.
At this time, gift cards can only be ordered online or by visiting any participating Rosewood Hotels & Resorts property.
An e-gift card can be used in the same way as a traditional gift card. The only differences between a traditional gift card and an e-gift card are the delivery and presentation. A traditional Rosewood gift card is a physical gift card, while an e-Gift Card is sent to the recipient via e-mail. The recipient can then print out a copy of the e-Gift Card for redemption at a Rosewood property, or show it to hotel staff on a personal handheld device.
To redeem an e-gift card, please provide the e-gift card number as a form of payment upon check-in or once services have been rendered. An e-gift card can be printed out for redemption or shown to hotel staff on a personal handheld device. When using an e-gift card for accommodations, we suggest advising the reservations associate at the time of booking that an e-gift card will be applied to the stay.
Rosewood Hotels & Resorts is not responsible for lost, destroyed or stolen cards. If a gift card has been registered for balance protection, please send an email to firstname.lastname@example.org (USD, CAD, GBP, EUR), or call + 852 2905 6923 (HKD) and provide the email address that was used to register the gift card. The remaining balance on your gift card will be frozen and transferred to an e-gift card. The value stored on the replacement e-gift card will match the balance of your account at the time you reported your original card missing. If you misplace an e-gift card, please contact our gift card support at 1-866-713-7528 (USD, CAD, GBP, EUR), or call + 852 2905 6923 (HKD) and one of our dedicated gift card representatives can assist you. An e-gift card can be resent with the remaining balance via email to the purchaser or recipient. Please note that e-gift cards can only be re-sent to the recipient's email address that was used at time of purchase.
Rosewood gift cards and e-gift cards can be purchased on our website ranging from 50 to 2000 for EURO, GBP, USD & CAD and 500 to 15000 for HKD.
When redeemed at hotels or resorts where the charges are not presented in US dollars, the current exchange rate published by Oanda will be used to calculate the card value in local currency.
Traditional physical gift cards can be registered for balance protection. You will be asked to enter your email address, create a password and enter the 20 or 21-digit number on your card and 4-digit pin (if applicable). Lost or stolen physical gift cards can only be replaced if they are registered.
To register, check card balance or view conditions of use, visit rosewoodgiftcard.com.
Gift Card Customer Support is available 24 hours a day, 7 days a week.
These terms and conditions for EURO, GBP, USD & CAD are governed by the laws of the Commonwealth of Virginia and for HKD by the laws of Hong Kong.