Following the recent Stay at Home order issued by the Bay Area Region on December 16th, Rosewood Sand Hill is now open to essential travelers and we are pleased to welcome you back.
While we look forward to resuming normal operations at Rosewood Sand Hill, under the measures outlined by local authorities of San Mateo county, the following hotel facilities will remain temporarily closed and/or operate with limited capacity:
• Madera Restaurant & Madera Bar will be temporarily closed.
• Madera Away, our in-room dining, that allows you to order from the comfort of your Suite is available daily for Breakfast from 7:00am-10:30am and Dinner from 4:00pm to 8:00pm.
• Sense Spa and Alex Chases Salon will be temporarily closed.
• Some fitness equipment will be available outside our Fitness Studio.
• Pool access is open daily from 6.00 am to 8.00 pm but no Food Service will be available.
• Housekeeping services will be available with contactless protocols. Additionally, fresh towels, water and bathroom amenity are available upon demand.
Additionally, Rosewood Sand Hill put in place a new arrival experience:
• Arrivals will be curbside with no physical contact, when keys will be handed.
• An escort to your cottage will be offered with our golf cart, and luggage assistance available, if needed.
• A secured method of payment to settle charges prior to arrival will be sent out prior to arrival, along with a health questionnaire.
• During the stay, guests will be able to communicate any time with our Management team via text messages using our secured Glowing system, for any request.
Commitment to Care Global Health and Safety Program:
Guided by local and international health experts including the World Health Organization (WHO), and in compliance with our partners Ecolab and Diversey, Rosewood Hotels & Resorts has introduced Commitment to Care, our new global health and safety program that will offer heightened standards for hygiene and cleanliness at all Rosewood properties around the world. By continuously enhancing our stringent health and safety protocols, we would like to personally ensure the well-being of every guest, visitor and associate, from the moment a reservation is confirmed till check-out.
Please click here to learn more about Rosewood Hotels & Resorts’ complete health and safety program.
