In order to experience and prepare for your treatment with enough time to enjoy our amenities, we recommend that you arrive at least 30 minutes prior to your treatment. Spa guests and hotel guests have access to the spa’s wet facilities which includes a eucalyptus steam room, sauna, outdoor Jacuzzi as well as the spa’s indoor and outdoor relaxation areas.

The spa environment is one of tranquility and relaxation. In consideration of other spa guests, guests are asked to speak quietly and switch off mobile phones and digital devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.

Trained professionals properly drape guests throughout their service. If there is a preference for a specific technician or a male or female therapist for spa treatments, spa staff will strive to fulfill wishes based upon availability. For assistance with anything during the spa experience, such as an adjustment to lighting, sound, temperature, pressure or technique of the spa service, guests should inform their technician.

To maximize the benefits of the spa experience, guests should relate any health issues, allergies or injuries that may make the chosen treatment unsuitable. If you are feeling ill or have a fever, we ask that you contact us immediately and postpone your appointment. Therapists will be happy to advise safer alternatives.

If you wish to reschedule or cancel your booking, please be advised that a minimum 24 hour notice is required to avoid a 100% cancellation fee. No-shows are charged a 100% fee.

Asaya spa is not responsible for any loss or damage to personal items and valuables during visits. Guests are advised not to wear any jewelry or valuables to the spa.