ARRIVALS
Treatments are carefully planned to accommodate each client. In a spirit of mutual respect, guests are requested to arrive on time in order to experience the full treatment time. Guests are encouraged to arrive no more than 10 minutes prior to their appointment. Late arrivals will be finished within the scheduled treatment time while the fee will remain unchanged. A pre-arrival email will be sent out with a health assessment and credit card authorization to ensure contactless check-in and payment.
SPA AMENITIES
Out of an abundance of caution and for the well being of our guests, the spa locker rooms and facilities are temporarily closed until further notice.
ETIQUETTE
The spa environment is one of tranquility and relaxation. In consideration of other spa guests, guests are asked to speak quietly and switch off mobile phones and digital devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
SPECIAL REQUESTS
Trained professionals properly drape guests throughout their service. If there is a preference for a specific technician or a male or female therapist for spa treatments, spa staff will strive to fulfill wishes based upon availability. For assistance with anything during the spa experience, such as an adjustment to lighting, sound, temperature, pressure or technique of the spa service, guests should inform their technician.
HEALTH
To maximize the benefits of the spa experience, guests should relate any health issues, allergies or injuries that may make the chosen treatment unsuitable. If you are feeling ill or have a fever, we ask that you contact us immediately and postpone your appointment. Therapists will be happy to advise safer alternatives.
PREGNANCY
Sense spa offers specially designed treatments for expectant mothers. Therapists can assist in selecting suitable treatments for this special time. Guests are also advised to consult their physician prior to booking.
CANCELLATIONS
If you wish to reschedule or cancel your booking, please be advised that a minimum 48 hour notice is required to avoid a 100% cancellation fee. No-shows are charged a 100% fee.
LOSS OR DAMAGE
Sense spa is not responsible for any loss or damage to personal items and valuables during visits. Guests are advised not to wear any jewelry or valuables to the spa.
CONFERENCE, CORPORATE AND GROUP PACKAGES
Spa Groups have been suspended until further notice.
HOURS AND ADMISSION
Spa treatments are offered Tuesday to Saturday 9:00 a.m. to 3:00 p.m. It is advisable to schedule treatments well in advance. Credit card and contact details are required at the time of reservation for external bookings. Monday through Friday (excluding holidays), day spa guests may enjoy the pool for an additional USD100, please inform spa when booking appointment if this is an add on service that you would like to enjoy.
Treatment someone to the gift experience.
Choose from a traditional gift card or e-gift instant delivery.
Tuesday - Saturday: 9 a.m. - 4 p.m.
