Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, guests are requested to arrive on time in order to experience the full treatment time. Guests are encouraged to arrive at least 30 minutes prior to their appointment to enjoy the facilities. Late arrivals will be finished within the scheduled treatment time while the fee will remain unchanged.
On arrival guests are supplied with a bathrobe, sandals and a locker for personal belongings. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with vanities stocked with a variety of toiletries, relaxation areas and wet lounges. The spa also maintains a Wellness Library for guests to use during their visit.
The spa environment is one of tranquility and relaxation. In consideration of other spa guests, guests are asked to speak quietly and switch off mobile phones and digital devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
Trained professionals properly drape guests throughout their service. If there is a preference for a specific technician or a male or female therapist for spa treatments, spa staff will strive to fulfill wishes based upon availability. For assistance with anything during the spa experience, such as an adjustment to lighting, sound, temperature, pressure or technique of the spa service, guests should inform their technician.
Trained therapists will massage and ease sore tired muscles in the comfort of the guests’ own rooms or suites. Guests can contact the spa reception for more information.
To maximize the benefits of the spa experience, guests should relate any health issues, allergies or injuries that may make the chosen treatment unsuitable. Therapists will be happy to advise safer alternatives.
Sense spa offers specially designed treatments for expectant mothers. Therapists can assist in selecting suitable treatments for this special time. Guests are also advised to consult their physician prior to booking.
Young adults 16+ years of age are welcome to visit the spa with adult supervision. Please refer to the Sense of Beginning spa menu for spa services for children less than 16 years of age.
Please allow at least 24-hour notice for cancellation to avoid being charged in full. If the spa is able to re-book the appointment time with another guest, the cancellation fee will be waived. A rescheduling fee of USD45 will apply to treatments changed within the 24-hour period. No shows are charged at full treatment rate. For group cancellation policies, please inquire with the group coordinator.
LOSS OR DAMAGE
Sense spa is not responsible for any loss or damage to personal items and valuables during visits. Guests are advised not to wear any jewelry or valuables to the spa.
CONFERENCE, CORPORATE AND GROUP PACKAGES
The spa offers a variety of treatments, packages and group discounts.
HOURS AND ADMISSION
Spa treatments are offered Monday to Sunday 9:00 a.m. to 8:00 p.m. It is advisable to schedule treatments well in advance. Credit card and contact details are required at the time of reservation for external bookings. Hotel guests and Lifestyle members enjoy complimentary access to the hotel’s 24-hour fitness facility and use of the spa’s amenities. Monday through Thursday (excluding holidays), day spa guests may enjoy the pools with a minimum spend of USD250 in spa treatments.