ARRIVALS
Reservations are required, Walk-ins are not permitted at this time, to reserve please contact bermuda.spa@rosewoodhotels.com. Indoor Spa Treatments, APEX 360 Fitness Classes, and use of the Fitness Centre are strictly available to guests, club members, and island residents, or patrons who have received a valid "Safekey" QR code, which is given to patrons with each negative PCR test result. The Fitness Centre observes physical distancing between indoor equipment and exercise areas, as such maximum occupancy may be reduced to maintain distancing. A short questionnaire will be sent upon confirmation of a reservation to collect required personal information including address, telephone number, and email. The questionnaire should be completed and sent prior to the appointment. Please arrive no more than 15 minutes prior to appointment time. The wearing of face masks is mandatory while moving indoors within the spa but may be removed for treatments and wellness experiences that require the removal of face masks. After your Spa experience, we invite you to relax at the reflection pool where you may enjoy a healthy lunch which can be ordered upon check-in for your treatment.
SAFETY PRECAUTIONS
The safety of our guests and associates is paramount, as such we kindly ask guests to respect social distancing standards, and use a mask when moving through indoor public areas. Enhanced safety precautions include a daily deep clean of the spa, the deployment of electrostatic disinfectant sprayers, and stringent treatment suite cleaning after each use. For guest and associate safety, spa therapists will be using face masks during all treatments to ensure hygienically safe experiences. At this time certain amenities and services will be modified in the interest of social distancing standards. Currently, the steam room and sauna will remain unavailable.
SPA AMENITIES
Guests will be supplied with amenities including cleaning wipes, hand sanitizer, bathrobe, sandals, and bottled water. Guests will be assigned a sterilized locker with respect to social distancing standards, to store personal belongings. Please note space is limited. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with relaxation areas and vanities stocked with a variety of toiletries. Following a spa treatment, guests are welcomed to relax by the reflection pool. Upon check-in for a treatment, guests will have the option of ordering from a healthy spa lunch menu, which can be enjoyed by the reflection pool.
GRATUITY
A 17% gratuity on all treatments will be added to spa billing at check-out for the convenience of guests.
ETIQUETTE
The spa environment is one of tranquility and relaxation. In consideration of other guests, the spa requests that all visitors speak in a quiet voice and switch off mobile devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
SPECIAL REQUESTS
Guests will be properly draped by trained professionals throughout treatment. Guests are encouraged to request a specific technician if desired and to feel free to make requests to improve the spa experience, such as adjustments to lighting, sound, temperature, or technique.
IN-ROOM TREATMENTS
In-room treatments are temporarily unavailable in order to maintain hygienic standards.
HEALTH
Guests are asked to please refrain from shaving before all body treatments and men’s facials. To maximize the benefits of a spa experience, guests should inform attendants of any health issues, allergies, or injuries that may make the treatment chosen unsuitable, so that safer alternatives may be suggested.
PREGNANCY
Specially designed treatments for expectant mothers are available, and attendants will be happy to assist guests in selecting suitable treatments for this special time. Pregnant guests should consult with their physicians prior to booking any spa services.
CHILDREN
Spa areas are reserved for guests 16 years or older. Children are allowed in the spa by appointment only and must be accompanied by an adult during their visit.
CANCELLATIONS
Cancellation must be received at least four hours prior to the appointment time to avoid a full-service charge. Sense Spa Journeys and packages require a 24-hour cancellation notice to avoid a full-service charge.
LOSS OR DAMAGE
The spa cannot be held responsible for any loss or damage to personal items and valuables during a visit. Guests should refrain from wearing jewelry or valuables to the spa.
CONFERENCE, CORPORATE & GROUP PACKAGES
The spa offers a variety of treatments, packages, and group rates. Please contact the spa for information, terms, and conditions.
APPOINTMENTS
Currently, guests and members must schedule in advance by emailing bermuda.spa@rosewoodhotels.com. Credit card and contact details are required at the time of reservation to guarantee external bookings.
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Wednesday and Friday, 10 a.m. to 2 p.m.
Saturday and Sunday, 10 a.m. to 6 p.m.
