Following local health guidelines, all guests will be asked to complete a short health questionnaire to gather important health and personal contact details. This questionnaire should be completed prior to a scheduled appointment. At this time, the spa does not accept walk-ins, all patrons must schedule an appointment in advance by contacting email@example.com. Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, the spa kindly requests that guests arrive at least 20 minutes prior to an appointment in order to enjoy the full treatment time. Late arrivals will be finished within the scheduled treatment time; any missed time due to a guest’s late arrival will not be made up or refunded. Spa guests are reminded that the use of face masks is mandatory on arrival and in public areas, masks may be removed during a treatment. Guests will also be asked to comply with a touchless temperature check on arrival prior to entering the spa.
The safety of our guests and associates is paramount, as such we kindly ask guests to respect social distancing standards, and use a mask in public areas and when distancing is not possible, with exception of when guests are in treatment. Enhanced safety precautions include a daily deep clean of the spa, the deployment of electrostatic disinfectant sprayers, and stringent treatment suite cleaning after each use. For guest and associate safety, spa therapists will be using face masks and full face shields during all treatments. At this time certain amenities and services will be modified in the interest of social distancing standards. Currently the steam room and sauna will remain unavailable.
On arrival guests will be supplied with an amenity kit including bathrobe, sandals, and shoe covers. Bottled water, hand sanitizer and cleaning wipes will be made available at the spa vanity area and reception desk. Guests will be assigned a sterilized locker with respect to social distancing standards, to store personal belongings. Please note space is limited. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with relaxation area and vanities stocked with a variety of toiletries.
A 17% gratuity on all treatments will be added to spa billing at check-out for the convenience of guests.
The spa environment is one of tranquility and relaxation. In consideration of other guests, the spa requests that all visitors speak in a quiet voice and switch off mobile devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
Guests will be properly draped by trained professionals throughout treatment. Guests are encouraged to request a specific technician if desired, and to feel free to make requests to improve the spa experience, such as adjustments to lighting, sound, temperature or technique.
In-room treatments from the Sense of Well-Being massage menu are available; times and prices vary from the in-spa menu, and a surcharge applies. More information is available at spa reception.
Guests are asked to please refrain from shaving before all body treatments and men’s facials. To maximize the benefits of a spa experience, guests should inform attendants of any health issues, allergies or injuries that may make the treatment chosen unsuitable, so that safer alternatives may be suggested.
Specially designed treatments for expectant mothers are available, and attendants will be happy to assist guests in selecting suitable treatments for this special time. Pregnant guests should consult with their physicians prior to booking any spa services.
Spa areas are reserved for guests 16 years or older. Children are allowed in the spa by appointment only and must be accompanied by an adult during their visit.
Cancellation must be received at least four hours prior to the appointment time to avoid a full service charge. Sense Spa Journeys and packages require a 24-hour cancellation notice to avoid a full service charge.
LOSS OR DAMAGE
The spa cannot be held responsible for any loss or damage to personal items and valuables during a visit. Guests should refrain from wearing jewelry or valuables to the spa.
CONFERENCE, CORPORATE & GROUP PACKAGES
The spa offers a variety of treatments, packages and group rates. Please contact the spa for information, terms and conditions.
Guests should schedule in advance to obtain preferred appointment times. Credit card and contact details are required at the time of reservation to guarantee external bookings.