Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, the spa kindly requests that guests arrive at least 20 minutes prior to an appointment in order to enjoy the full treatment time. Late arrivals will be finished within the scheduled treatment time; any missed time due to a guest’s late arrival will not be made up or refunded.
On arrival guests will be supplied with a bathrobe, sandals and a locker for personal belongings. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with relaxation area and vanities stocked with a variety of toiletries.
A 17% gratuity on all treatments will be added to spa billing at check-out for the convenience of guests.
The spa environment is one of tranquility and relaxation. In consideration of other guests, the spa requests that all visitors speak in a quiet voice and switch off mobile devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
Guests will be properly draped by trained professionals throughout treatment. Guests are encouraged to request a specific technician if desired, and to feel free to make requests to improve the spa experience, such as adjustments to lighting, sound, temperature or technique.
In-room treatments from the Sense of Well-Being massage menu are available; times and prices vary from the in-spa menu, and a surcharge applies. More information is available at spa reception.
Guests are asked to please refrain from shaving before all body treatments and men’s facials. To maximize the benefits of a spa experience, guests should inform attendants of any health issues, allergies or injuries that may make the treatment chosen unsuitable, so that safer alternatives may be suggested.
Specially designed treatments for expectant mothers are available, and attendants will be happy to assist guests in selecting suitable treatments for this special time. Pregnant guests should consult with their physicians prior to booking any spa services.
Spa areas are reserved for guests 16 years or older. Children are allowed in the spa by appointment only and must be accompanied by an adult during their visit.
Cancellation must be received at least four hours prior to the appointment time to avoid a full service charge. Sense Spa Journeys and packages require a 24-hour cancellation notice to avoid a full service charge.
LOSS OR DAMAGE
The spa cannot be held responsible for any loss or damage to personal items and valuables during a visit. Guests should refrain from wearing jewelry or valuables to the spa.
CONFERENCE, CORPORATE & GROUP PACKAGES
The spa offers a variety of treatments, packages and group rates. Please contact the spa for information, terms and conditions.
Guests should schedule in advance to obtain preferred appointment times. Credit card and contact details are required at the time of reservation to guarantee external bookings.