Below please find an overview of accessible resort features. If you would like additional information or have any questions regarding the resort’s facilities or how we may endeavor to accommodate you during your visit, please contact us at +1 888 767 3966.

Guestrooms & Resort Corridors:

  • Accessible path of travel to main estate and guest rooms including elevator access (where applicable)
  • Accessible guest rooms available with accessible entrance, roll-in shower and lever handles
  • Accessible guest room doors are equipped with raised letters and Braille signage
  • Floor corridors equipped with visual and audible alarms
  • Resort elevators equipped with raised letters and Braille signage
  • Communication features include:
    • Visual and audible alarms
    • TDD for visual telephone communications
    • Vibrating device for bed or pillow
    • Telephone amplifier

Parking Lot and Resort Entrance:

  • Designated accessible and handicap parking spaces
  • Valet parking available for all guests
  • Accessible path of travel from parking lot and valet drop-off to main estate entrance
  • Accessible path of travel to accessible guest rooms via elevator access
  • Accessible ramp available at resort restaurant entrance at ground-level
  • Assistance available for providing check-in or concierge services

Resort Public Restrooms:

  • Main floor resort public restrooms are accessible and provide a wheelchair accessible stall and sink
  • Main floor resort public restrooms provide raised letters and Braille signage with international symbol of accessibility

Fitness Center:

  • Accessible path of travel to fitness center on first floor
  • Accessible restroom and showers in Sense Spa locker rooms located on second floor and accessible by elevator
  • Accessible sauna and steam room in Sense Spa

Meeting & Event Spaces:

  • Accessible meeting rooms available on the first floor
  • Accessible path of travel to meeting and event space from the main estate
  • Equipped with visual and audible alarms

Pool:

  • Accessible path of travel from the resort lobby through an exit to the pool area
  • Chair lift available for entry and exit of the resort pool

Restaurants & Bar:

  • Wheelchair access is available in all restaurants and bars
  • Ramps and elevators are available for access to facilities located on lower level

 

WEBSITE ACCESSIBILITY STATEMENT

Date: January 1, 2019
Rosewood Hotel Group is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages, and accommodations offered by Rosewood Hotel Group and its managed hotels and resorts, including those offered through our website, https://www.rosewoodhotels.com/.

As part of this commitment, we are improving our website to make it more accessible. Rosewood is in the process of obtaining an accessibility consultant to assist with implementing compliance with the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements. If you encounter any difficulty using our website, please contact us at +1 888 767 3966.

Rosewood Hotel Group is also in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotels and resorts to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.