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RESERVE

Hotel Policy

All prices are quoted in QAR Riyals.

 

Pet Policy

The hotel welcomes pets in designated rooms and areas. For the comfort of all our guests, a pet fee applies, and certain size or breed restrictions may be in place. Guests are kindly asked to notify the hotel in advance if traveling with pets. Please note that pets must be supervised at all times and are not permitted in specific public areas such as restaurants, spa, and fitness facilities.

 

Smoking Policy

Please note that smoking, including the use of cigarettes, electronic smoking devices, and shisha vaping, is restricted in the majority of our guestrooms. Designated smoking areas are available for your convenience.

 

Q: What is room key in Apple Wallet?

A: Now you can add your room key to Apple Wallet and access all areas of the hotel with only your iPhone and Apple Watch. It's easy, convenient, and private.

 

Q: How secure are room keys in Apple Wallet?

A: When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

 

Q: What do I need to get started with room keys in Apple Wallet?

A: 1. An iPhone or Apple Watch running the latest version of iOS or Apple WatchOS.

2. An Apple ID signed into iCloud

 

Q: Does my iPhone or Apple Watch support room key in Apple Wallet?

A: To add and use a room key in Apple Wallet, an iPhone 6S or later, or iPhone SE (2nd generation), with the latest version of iOS. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS.

 

Q: How do I set up my room key in Apple Wallet?

A: You can add your room key to Apple Wallet at any time before or during your stay via the email you will be sent prior to your stay with us. Your room key will be activated once you check in and your room is assigned.

 

Q: How do I use my room key in Apple Wallet?

A: To use your room key, simply hold your iPhone or Apple Watch near the door lock. With Express Mode, there’s no need to unlock your device or open an app.

 

Q: I am not able to add my room key to Apple Wallet. What do I do?

A: Contact Reception and they will assist or provide you with a physical room key.

 

Q: Do I need to unlock my iPhone to use my room key in Apple Wallet?

A: With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet.

 

Q: What happens if my iPhone needs to be charged? Can I still use my room key in Apple Wallet if my iPhone has a dead battery?

A: If your iPhone needs a charge, your room key in Apple Wallet will still work. Power Reserve provides up to five hours of access after the device’s battery needs to be charged, so you can still get inside.

 

Q: Can I use room key in Apple Wallet without mobile/cellular signal?

A: Your room key in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the room key is stored on your device.

 

Q: What happens to my room key in Apple Wallet if I lose my iPhone or Apple Watch?

A: If your iPhone or Apple Watch is misplaced or lost, you should use Find My iPhone to suspend or deactivate your Rosewood Mandarina Key in Apple Wallet. Your room key in Apple Wallet will be reactivated once your device is recovered. You can reactivate a found device that was suspended via iCloud.com.

 

Q: Does it cost anything?

A: There is no additional cost to add or use your room key in Apple Wallet.