Resort Policy

 

Rates in US dollars are per room, per night, double occupancy, and are subject to change. All payments are processed in Mexican pesos*. Daily room rates are subject to 16% state tax, 4% local charge, 15% service charge, and a USD4.02 per night Environmental Sanitation Tax collected upon departure. A 16% tax and 15% gratuity will be added to all food and beverage checks.

An additional charge of USD100 applies for a third person 12 years of age and older in the room (includes a la carte breakfast daily).

An additional charge of USD19 applies for a third person 0-11 years of age in the room (includes a la carte breakfast daily).

*Please note that Mexico law prohibits cash transactions in a currency other than Mexican Pesos as a form of payment for goods and services, therefore all payments must be settled by credit card. Las Ventanas al Paraíso will continue to accommodate requests for credit card cash advances, however by law, the payment must be provided in Mexican pesos at the prevailing exchange rate.

Meal Plan Options

American Meal Plan = lunch and dinner. USD145 per person, per day plus tax and service charge.
Alcohol is not included.
Children under 12 years old are entitled to a 50% reduction on meal plan costs.
 

Minimum Stay Requirements

A minimum length of stay may apply. Please inquire with the reservations department or travel professional to obtain current information. Christmas/New Year's season and Holiday bookings require a minimum stay.
 

Deposit and Cancellations

For stays up to ten nights, a two-night deposit is required at the time of booking. All reservations for 11 nights or more will require a four-night deposit at the time of booking. Full Room and Tax are due at the time of booking.

3rd January - 31st May and 16th October - 18th December will require a 28-day advanced notice of cancellation to avoid a two-night cancelation penalty. A four-night stay cancelation penalty will apply for a reservation of 11 or more nights. Full Room and Tax are due at the time of booking.

1st June - 15th October will require a 14-day advanced notice of cancellation to avoid a two-night cancelation penalty. A four-night stay cancelation penalty will apply for a reservation staying 11 or more nights. Full Room and Tax are due at the time of booking.

Cancellation outside of these terms will result in the forfeiture of the deposit. Please note that minimum length of stay restrictions may apply.
 

During the Festive Season

For the winter holiday period (18th December, 2025 to 2nd January, 2026) an initial two nights plus 20% taxes and 15% service charge is required at the time of booking which will be considered refundable by 1st July, 2025. All reservations greater than 11 nights require a four-night deposit at the time of booking. Reservations made from 2nd July - 17th September, 2025 will require a non-refundable deposit for two or four nights (including taxes and fees). From Thursday, 18th September, 2025, onwards, the full deposit of the total stay will be considered non-refundable.

Cancellation must be received by Tuesday 1st July, 2025 to receive a refund for the initial deposit. From 2nd July - 17th September, a two or four nights (including taxes and fees) cancellation charge will apply. By Thursday, 18th September, 2025 onwards, any cancellations or modifications will result in forfeiture of the full deposit of the total stay (including taxes and fees). Any reservation made after Thursday, 18th September, 2025 is considered 100% non-cancellable and non-refundable.
 

Arrival and Departure

Guests may check in after 3 pm Specific building numbers and suite assignments may be requested but are not guaranteed. Check-out is at noon daily. Changing facilities are available for early arrivals and late departures.
 

Transfers

Due to very specific regulations by the Public Transport Board in Baja California Sur, the resort is only permitted to provide airport-resort-airport private transfers, which must be booked at least 72 hours prior to arrival. To arrange these transfers, contact the resort directly at +52 624 144 2800, or Rosewood North America Reservations at +1 888 ROSEWOOD or note the travel details on the Guest Preference Form emailed to lasventanas@rosewoodhotels.com. Transfers that are not pre-arranged will only be available through public taxis at the airport. The resort's private transfer service is USD180 each way for a Cadillac Escalade and is to be paid by guests upon arrival.
 

Pet Policy

There is a 40 lb. maximum weight limit on pets and a USD60 +19% tax + 15% service charge per stay fee.
Pets must be on a leash at all times while on the property and they are not permitted in the restaurant or pool areas.
 

Cell Phone Policy

Cellular telephones may be used only in the privacy of the suites.
 

Smoking Policy

The resort is smoke-free in adherence to the federal law of Mexico.