As a precautionary measure, all guests are required to have their temperature taken and complete a health assessment check prior to treatments at Sense, A Rosewood Spa. Anyone with flu-like symptoms or a fever will not be allowed to enter the premises and will be advised to consult a doctor.

Guests are requested to shower prior to receiving any treatments.

Silence, peace, and respect are part of the Sense philosophy. Please follow social distancing policies and silence your electronic devices before entering the spa sanctuary.

Late arrival will affect the duration of your scheduled appointment. In order to give you adequate time to fill in the well-being questionnaire and relax, we recommend that you arrive 30 to 45 minutes prior to your treatment.

Please contact Sense directly to reserve your spa experience or to reschedule existing spa reservations. We recommended advance reservations to ensure availability. We require a credit card to confirm your reservation.   If you wish to reschedule or cancel your booking, please be advised that 24 hours is required in order for us to accommodate your request, or two hours if the appointment is made on the same day. No-show or last-minute cancellations will incur a 100% charge. 

Bathrobes, slippers and disposables are available at Sense for your comfort. 

Kindly consult with your physician before reserving any treatment or using our facility. If you have any allergies, please make sure to inform one of our Sense associates.

To ensure peace of mind and comfort while you are enjoying your wellness experiences, we provide secure lockers for all of your belongings. Sense will not be responsible for any lost or damaged items during your visit.