Travel Information: July 31st, 2020

Operational Update

Rosewood Castiglion del Bosco is thrilled to announce our reopening on July 1, 2020, accepting reservations for villa private residences only.

While the suites and main hotel facilities located at the “Borgo” will remain closed as a precautionary measure until further notice, villa guests will continue to enjoy select services within the private ambiance of their residence upon request. Crafted from 17th- and 18th-century farmhouses, the lovingly restored, wonderfully private homes are located throughout the 5000- acre property estate and feature fully equipped kitchens, generous and elegant interiors, pools, terraces and gardens, all framed by outstanding natural beauty.

OPERATIONAL MEASURES

The health and safety of our guests and associates is our utmost priority.

In following the World Health Organization, along with the Italian health authority (Istituto Superiore di Sanità) and Rosewood Commitment to Care, we have put in place new cleaning protocols and safety procedures to ensure we meet our guest needs while doing our part to keep you, our associates, and our communities safe.

All our associates receive continuous training on hygiene and cleanliness standards specific to their functional area.

Each Villa and public areas of the resort have undergone a deep clean prior to reopening. Once reopened, our enhanced cleaning standards will continue to be overseen and regularly reviewed by the resort Management Team.

These measures are in addition to our already robust hygiene and cleanliness protocols supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.

All our employees have been required not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19.

Additionally, employees will be temperature screened before entering the resort. If an employee is displaying any symptoms relating to the virus, they will be sent home and the COVID-19 safety procedure will activated.

GUEST JOURNEY

Upon arrival, there will be a screening procedure which may include a temperature check and guests will be required to fill and sign a self-certification. We are required to file guest track of presence for 14 days after check-in by Italian authorities for security reasons.

If, upon arrival, a guest is showing a high temperature, or any other symptoms related to Covid-19, they will be asked to travel later and will be cared for in a separate designated room until local authorities give clearance. Additionally, guests will be required to cover all costs of any extra nights required for quarantine procedures.

As per the Italian government’s latest directions relating to the COVID-19 health situation, social distancing and personal protective devices are required as follows in all interactions with resort staff and other guests in order to protect each other: maintain one meter of distance and the use of face masks when indoors or outdoors if the one meter distance is not possible.

We have been working hard to put in place the highest health and safety measures while preserving the flawless Guest Journey into our resort.  

 

Please click here https://www.rosewoodhotels.com/en/covid-19-update to learn more about Rosewood Hotels & Resorts’ complete health and safety program.

We thank you for your patience and understanding. Please continue to visit our website for regular updates.

For further information or booking assistance please contact our Reservation Department at cdelbosco.reservations@rosewoodhotels.com or Rosewood Hotels & Resorts’ Reservations Department at +1 888-767-3966.

We look forward to welcoming you soon to Tuscany.

As the global health situation continues to improve, we will update our website as facilities reopen.