Please be advised that it is a good practice to shower before any treatment. Silence, peace & respect are part of our philosophy. Please consider other guest’s space & privacy. Please silence any electronic devises you might have before entering the spa sanctuary.
In order to give you adequate time to fill in the well-being questionnaire & relax, we recommend that you arrive 45 to 60 minutes prior to your treatment. Late arrivals will affect the duration of your scheduled appointment.
SCHEDULING & CANCELLATION
Please contact our wellness concierge to reserve your spa experience or reschedule existing spa reservations. We recommend advanced reservation to ensure availability. We will require a credit card information to confirm any reservations.
If you wish to reschedule or cancel your reservation, please be advised that 8 hours is required in order for us to accommodate your request. No-show or last minute cancellations will incur a 100% charge.
Bathrobes, slippers and disposables are available at ASAYA for your comfort and wellness experience. Swimsuits or shorts are recommended while enjoying the steam room, sauna or whirlpool.
HEALTH CONDITIONS AND ALLERGIES
Kindly consult with your physician before taking any treatment or using our facility. If you have any allergies, please make sure to inform our wellness team.
VALUABLES LOSS OR DAMAGE
To ensure peace of mind and comfort while you are enjoying your wellness experience, we provide secure lockers for all of your belongings. Asaya will not be responsible for any lost or damaged items during your visit.