Rates in US Dollars are per room, per night in single or double occupancy. Rates are subject to 19% tax, 15% service charge and a Local Eco Fee of $20.00 Mexican Pesos per room per night.
There is an additional charge of USD$100.00 per night for third person (12) years of age or older subject to taxes and service charge.
Cancellations:
- January 1st through April 30th:
Cancel 21 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% service charge
- May 1st through July 4th:
Cancel 14 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% service charge
- July 5th through October 31st:
Cancel 7 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% service charge
- November 1st through December 15th:
Cancel 14 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% service charge
- December 16th through December 31st:
Cancel 90 days prior to arrival to avoid penalty of total stay plus a 19% tax and 15% service charge
Cancellation within these terms will result in forfeiture of the deposit. In case of a date change prior to arrival, the reservation may be subject to a rate change as well as a different minimum length of stay requirement.
Change Policy: Changes to reservations may be subject to different minimum length stay requirements.
Early Departure Policy: In the event of a stay reduction due to an early departure, all originally confirmed nights will be charged.
Currency Policy: Mexican law prohibits cash transactions in currency other than Mexican pesos as a form of payment for goods and services, therefore all payments must be settled by credit card. All credit card transactions will be made in Mexican pesos and Rosewood Mayakoba is not responsible for exchange rate variations.
Guarantee: Credit Card (Amex, Visa, MC).
Check-in: 3:00 p.m.; Check-out: 12:00 noon
Children:
Children of all ages are welcome at the resort. There is no charge for two children eleven (11) years old or under staying in parents' room. For children twelve (12) years old and above, staying in parents' room, there is a USD$100.00 charge per night, subject to 19% tax and 15% service charge. Cribs for infants are available complimentary but must be requested at time of booking. Children's menus are available.
Pet Policy:
Rosewood Mayakoba welcomes pets weighing up to 10 pounds (4.5Kg), a maximum of one pet per villa. There will be a charge of USD$100.00 (plus 16% VAT) during the first three days of stay. For longer stays, beyond the first three, the daily charge will change to USD$25.00 per day (plus 16% VAT).
Pets are not allowed in restaurants, bars, swimming pools, beaches or in the surrounding areas. If your pet is in a public area, use a leash or place it in its carrier. It is the responsibility of the guest to clean the residues left by the pet in the villa or public areas of the resort. The pet should never be left alone in the villa. Contact the Rosewood Mayakoba reservation department if you have any questions.
Drone Policy:
The enjoyment, safety and privacy of guests, residents, and associates is of primary concern to Rosewood Mayakoba. The use of unmanned aerial systems, or drones is strictly prohibited on or above resort property.
VILLA POLICIES: Please advise the above policies, terms and conditions in addition to the below policies specific to Villa stays.
Rates are in US Dollars per villa, per night and subject to 19% tax, 15% service charge and a local Eco Fee of MXN20.00 per villa per night, which are subject to change without notice. There is an additional charge of USD100.00 (subject to taxes and fees) per night for every person (12) years of age or older, above the maximum occupancy established for each villa.
*Complimentary roundtrip transfer is from/to Cancun's International Airport (CUN) and cannot be substituted for any other activity, service or resort credit. Airport transfer will be offered for guests, based on maximum occupancy in the Suite or Villa, arriving and departing same date/time.
**For stays of five consecutive nights or longer, a complimentary chef-led lunch time cooking class will be offered to all guests of the Villa; once per stay.
Villa Deposits:
For stays up to 10 consecutive nights, a two-night deposit (villa rate plus applicable taxes and fees) is required at the time of booking. All reservations for 11 consecutive nights or more will require a four-night deposit (villa rate plus applicable taxes and fees) at the time of booking.
Mexican law prohibits cash transactions in currency other than Mexican pesos as a form of payment for goods and services, therefore all payments must be settled by credit card. All credit card transactions will be made in Mexican pesos and Rosewood Mayakoba is not responsible for exchange rate variations.
Minimum Length of Stay Requirement:
A minimum length of stay may apply. Please inquire with the Rosewood Mayakoba reservations department if you have any questions.
