Rates vary based on arrival date, occupancy, Suite or Villa category and/or length of stay.
Rates are quoted in US Dollars, per Suite/Villa and are subject to applicable taxes and fees currently: 19% tax, 15% service charge, Local Eco Fee of MXN26.00 (per suite per night). Taxes and fees are subject to change according to local, state or federal regulations. All payments are processed in Mexican pesos, including credit card transactions.
Rates are in European plan (meals not included unless specified). There is an additional charge of USD100.00 per night for a third person (12) years of age or older staying in a Suite, subject to taxes and service charge.
Deposit Policy
For stays up to (10) consecutive nights, a two-night initial deposit (room, tax and service charges) is required at time of booking to confirm all reservations. All reservations for (11) consecutive nights or more will require a four-night deposit at the time of booking.
Festive Season bookings require non-refundable deposit of two nights at time of booking and full prepayment (90) days prior to arrival.
Cancellation Policy
• January 3 through April 5: cancel (21) days prior to arrival to avoid penalty equivalent to initial deposit
• May 6 through May 31: cancel (14) days prior to arrival to avoid penalty equivalent to initial deposit
• June 1 through October 31: cancel (7) days prior to arrival to avoid penalty equivalent to initial deposit
• November 1 through December 18: cancel (14) days prior to arrival to avoid penalty equivalent to initial deposit
• December 19 through January 2: cancel (90) days prior to arrival to avoid penalty equivalent to full payment
Change Policy
Changes to reservations may be subject to different rates and/or minimum length of stay requirements.
Early Departure Policy
In the event of a stay reduction due to an early departure, all originally confirmed nights will be charged.
Currency Policy
Mexican law prohibits cash transactions in currency other than Mexican pesos as a form of payment for goods and services, therefore all payments must be settled by credit card. All credit card transactions will be made in Mexican pesos and Rosewood Mayakoba is not responsible for exchange rate variations.
Guarantee
All reservations must be guaranteed with a valid credit card (American Express, Visa, Mastercard or Discover).
Arrival/Departure
Kindly note that check-in time is 3:00 pm and check-out time is 12:00 noon. Specific suite assignments may be requested but are not guaranteed. Changing facilities are available for early arrivals and late departures.
Meal Plan Options
Please inquire with our reservations department for updated meal plan options.
Children
Children of all ages are welcome at the resort. There is no charge for two children eleven (11) years old or under staying in parents' Suite. For children twelve (12) years old and above, staying in parents' Suite, there is a USD100.00 charge per suite, per night, subject to prevailing taxes and service charge.
Cribs for infants are available complimentary but must be requested at time of booking. Ask our reservations team regarding the activities scheduled at Rosewood Explorers.
Pet Policy
Rosewood Mayakoba welcomes pets weighing up to 10 pounds (4.5Kg), a maximum of one pet per Suite or Villa. There will be a charge of USD100.00 (plus 16% VAT) during the first three days of stay. For longer stays, beyond the first three days, the daily charge will change to USD25.00 per day (plus 16% VAT).
Pets are not allowed in restaurants, bars, swimming pools, beaches or in the surrounding areas. If your pet is in a public area, use a leash or place it in its carrier. It is the responsibility of the guest to clean the residues left by the pet in the Suite or Villa or public areas of the resort. The pet should never be left alone in the Suite or Villa. Contact the Rosewood Mayakoba reservations department if you have any questions.
Drone Policy
The enjoyment, safety and privacy of guests, residents, and associates is of primary concern to Rosewood Mayakoba. The use of unmanned aerial systems, or drones is strictly prohibited on or above resort property.
Private Residences (Villas) Policies
Applicable based on rate or package booked:
*Complimentary roundtrip transfer is from/to Cancun's International Airport (CUN) and cannot be substituted for any other activity, service or resort credit. Airport transfer will be offered for guests, based on maximum occupancy in the Suite or Villa, arriving and departing same date/time.
**For stays of five consecutive nights or longer, a complimentary chef-led lunch time cooking class will be offered to all guests of the Villa; once per stay.
