Rosewood Mayakoba Frequently Asked Questions

You can book a stay at Rosewood Mayakoba directly through our official booking website, or by contacting our reservations team at +1 877 737 7538 or via email at mayakoba.reservations@rosewoodhotels.com. Visit our Room Booking page to view availability, rates, accommodations, and exclusive offers.

Yes. Reservations booked directly through Rosewood Mayakoba can generally be modified or canceled through your booking confirmation or by accessing your reservation online. Modification and cancellation options may vary depending on the rate selected and booking terms. For assistance with changes to your reservation, please contact our reservations team at mayakoba.reservations@rosewoodhotels.com.

The cancellation policy at Rosewood Mayakoba varies depending on the travel dates and selected suite category. Cancellations, no-shows, date changes, or early departures made outside the applicable reservation terms may result in the forfeiture of the full deposit. Guests are encouraged to review the specific cancellation policy provided at the time of booking or on their reservation confirmation.

Yes. Rosewood Mayakoba offers a selection of seasonal promotions, curated packages, and exclusive experiences throughout the year. Visit our Offers page to discover current opportunities designed to enhance your stay.

No. Rosewood Maykoba is not an all-inclusive resort. Accommodations, dining, spa treatments, cultural experiences, and island excursions are booked separately, allowing guests to create a personalized vacation tailored to their interests.

Rosewood Mayakoba offers a collection of ultra-luxury suites and private residences, including lagoon suites, beachside and oceanview suites, wellness suites, and multi-bedroom residences. Each accommodation blends residential-style comfort with the natural beauty of the Riviera Maya. Explore all accommodation options on the official Accommodation page.

Rosewood Mayakoba's accommodations are equipped with high-speed Wi-Fi, Nespresso coffee machines, premium tea, daily fresh fruit and bottled water, home automation systems, luxurious bathrooms, Dyson hairdryers, 24-hour butler service, 24-hour in-room dining, and daily housekeeping with evening turndown service. Select villas also feature heated swimming pools, private boat docks, laundry facilities, and outdoor gas grills. Specific amenities vary by accommodation category.

Check-in at Rosewood Mayakoba begins at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability. For guests arriving early or leaving late when a suite is not yet ready, the resort provides full changing facilities at Sense Spa so you can begin or end your vacation comfortably. Please contact the hotel's reservations or front desk team before your arrival to discuss available options.

Yes. Rosewood Mayakoba offers connecting accommodation options for families and groups, including the Rooftop Ocean View Suite, Beachside Lagoon View Suite, and Lagoon Studio King/Queen. Connecting configurations are subject to availability, so guests are encouraged to coordinate with the resort in advance.

Yes, the resort offers beachfront accommodations and ocean-view suites with stunning views of the turquoise waters of the Mexican Caribbean and direct access to the white-sand beach. These premium accommodations combine indoor-outdoor living with beautiful coastal surroundings.

Rosewood Mayakoba does not have dedicated accessible rooms or mobility assistance services. However, suites can be adapted to accommodate guests with disabilities and accessibility needs. Guests are encouraged to contact the resort in advance to discuss specific requirements.

The maximum occupancy at Rosewood Mayakoba varies by accommodation type, with suites accommodating between 2 and 10 guests. The Lagoon Studio Suite accommodates up to 3 guests, the Deluxe Lagoon Suite and Beachside Lagoon View Suite up to 4, the Mayakoba Two-Bedroom Suite up to 5, and the Beachfront Presidential Suite up to 10 guests. Specific occupancy limits vary by accommodation and guest configuration.

Yes, the resort offers cribs, sofa beds, and rollaway beds to accommodate families and groups. Availability and configurations vary by suite layout, so guests are encouraged to confirm their needs with the resort in advance.

Rosewood Mayakoba features a diverse collection of restaurants and lounges, including Casa del Lago, serving Central Mexican cuisine by day and Italian dining at night; Punta Bonita, offering coastal Mexican and Mediterranean-inspired dishes; Agave Azul, specializing in Baja California seafood, Asian-inspired cuisine, and sushi; Aquí Me Quedo, serving Caribbean-style street food and casual Mexican fare; Zapote Bar, featuring Mediterranean small plates and Yucatecan cocktails; La Ceiba Garden & Kitchen, offering Mayan and Yucatecan cuisine; La Fondita, serving Mexico City-style tostadas and mezcal; and Pan Dulce, featuring traditional Mexican bakery creations.

Dining reservations at Rosewood Mayakoba vary by venue and time of day. Reservations are generally not required for casual daytime dining, while advance reservations are highly recommended for dinner at signature venues including Casa del Lago, Agave Azul, Zapote Bar, and Punta Bonita, especially during peak travel periods. 

Reservations are required for La Ceiba Garden & Kitchen, which offers a limited-seating experience on select nights. Explore the Dining page for more information.

Yes. Rosewood Mayakoba offers vegetarian, vegan, and gluten-free options across its restaurants, with dietary-friendly dishes clearly identified on menus. Guests can enjoy a variety of options, including salads at Punta Bonita and vegetarian noodles, rice dishes, and sushi rolls at Agave Azul.

In-room dining is available 24/7 at Rosewood Mayakoba, allowing guests to enjoy a selection of dishes and beverages in the privacy of their room or suite.

Yes, Rosewood Mayakoba features two distinct oceanfront dining experiences situated directly on the shores of the Mexican Caribbean:

Punta Bonita: A vibrant, indoor-outdoor beachfront restaurant offering unobstructed views of the sea and white sands. 

Aquí Me Quedo: A casual, adults-only (18+) beachside oasis. Guests can dine with their feet in the sand, enjoying Caribbean-style street food and frozen cocktails.

Yes. The resort offers romantic dining experiences in Mexico with ocean, sunset, and lagoon views. Agave Azul overlooks the mangroves and is ideal for sunset dining, while Punta Bonita offers beachfront dining by the Caribbean Sea. The Celebrations team can also arrange personalized experiences, including private beachfront or boat dinners, intimate cenote deck dining, and romantic in-suite meals.

Yes. Rosewood Mayakoba offers family-friendly dining with dedicated children's menus at restaurants including Casa del Lago, Punta Bonita, and Agave Azul. Menus feature familiar favorites such as chicken tenders, macaroni, pizza, and sliders, along with kid-friendly portions of Mexican dishes.

Rosewood Mayakoba offers a range of wellness experiences centered around Sense, A Rosewood Spa, blending Mayan healing traditions with modern restorative practices. Experiences include Floating Yoga, Float HIIT, sound healing meditation, Temazcal ceremonies, Kuxtal sensory rituals, Copal and Cacao Meditation, and complimentary workshops such as Wellness Wednesdays.

Sense, A Rosewood Spa at Rosewood Mayakoba offers a range of treatments inspired by ancient Mayan healing traditions, local botanicals, and modern restorative techniques. Explore the spa treatment menu for the latest offerings.

Sense, A Rosewood Spa is open daily from 8:00 AM to 8:00 PM.

Yes. Advance reservations for treatments at Sense, A Rosewood Spa are highly recommended, as popular time slots (especially late mornings and afternoons) and signature experiences can fill up quickly. Guests are encouraged to book in advance to secure their preferred treatment and appointment time.

Yes. Sense, A Rosewood Spa is available to non-hotel guests with a confirmed spa treatment. General spa day passes are not available, and access to facilities such as the hydrotherapy pools, fitness center, and adult pool is tied to a treatment reservation.

Yes. The resort offers a state-of-the-art fitness center, specialized group classes, and private personal training sessions. Fitness programming incorporates both high-tech indoor facilities and the resort's natural outdoor surroundings.

Rosewood Mayakoba offers a curated range of experiences connecting guests with the Riviera Maya's natural landscapes, Caribbean waters, and Mayan culture. Experiences include visits to Chichén Itzá, Tulum, Cobá, and Ek Balam; cenote swimming, snorkeling, canoeing, and ziplining; wildlife encounters at Sian Ka’an and whale shark excursions; deep-sea and fly fishing; and private yacht and catamaran excursions. Personalized enhancements, including private cenote picnics, Maya community experiences, and jungle adventures, are also available. Explore our Experiences Calendar to learn more.

Yes. Many experiences offered by the resort are available year-round, including exclusive Mayakoba Experiences such as yacht excursions, snorkeling, scuba diving, Seabob rides, jet skiing, kayaking, birdwatching, hydrobike rides, and cycling. Guests can also enjoy year-round activities at Mayakoba Sports Club, including tennis, padel, archery, and Mini Olympics.

Yes. Guests can reserve experiences in advance through the Concierge team or arrange reservations directly with their butler once at the resort. Advance reservations are recommended for popular experiences to help secure availability.

No. Experiences at Rosewood Mayakoba, including Mayakoba Experiences, are available exclusively to registered resort guests.

Yes, Rosewood Mayakoba offers an exceptional range of family-friendly activities designed to engage children and parents alike, with programs centered around cultural exploration, nature, and creative arts.

Yes, Rosewood Mayakoba provides a fully dedicated concierge team and personal butler service to arrange bespoke private excursions throughout the Riviera Maya and the Yucatán Peninsula. Every itinerary is tailored with private transportation, dedicated bilingual guides, and exclusive access to minimize crowds.

Yes, the resort offers an excellent variety of structured and customizable group activities. Whether you are traveling as a large multi-generational family, celebrating a milestone event, or hosting a corporate incentive retreat, the resort uses its multi-ecosystem layout to deliver shared experiences.

Yes. Rosewood Mayakoba features both family-friendly and adults-only pool areas. Family-friendly options include the Punta Bonita Pool and Casa del Lago Pool, while adults-only areas include Aquí Me Quedo, the Spa Serenity Pool, and Tha Lap Pool.

Rosewood Mayakoba can host a variety of events, including destination weddings and elopements, corporate meetings and retreats, social celebrations, and themed parties and dinners. The resort can accommodate gatherings ranging from intimate events to larger occasions of up to 500 guests.

The resort offers a selection of indoor and outdoor event venues, including beachfront spaces on Mayakoba Beach, the intimate Aquí Me Quedo beach enclave, and the lantern-lit La Ceiba Garden & Kitchen. Indoor venues include the Palma Real ballroom and flexible salons, providing elegant settings for weddings, celebrations, and corporate events. Explore all our venues on the Event Space Listing page.

Event capacities at Rosewood Mayakoba vary by venue and event setup. The resort's largest outdoor spaces can accommodate up to 550 guests for a standing reception or 500 guests for a seated dinner dance, while the Palma Real ballroom complex can host up to 140 guests for a reception or 120 guests for a seated banquet.

Yes. Rosewood Mayakoba provides comprehensive event planning services through its in-house Celebrations Department and dedicated event specialists, who assist with logistics, customized menus, floor plans, and coordination with local vendors.

Yes. The resort offers full-service event catering with customizable menus featuring Mexican, Mayan-inspired, and international cuisine. The culinary team can accommodate dietary requirements, while cocktail and premium wine options are also available.

Yes. Rosewood Mayakoba offers exclusive buyout options for groups, including all suites, select private residences, beachfront accommodations, and areas such as Aquí Me Quedo Beach Club and Sense Spa. Privately contracted event venues are exclusively reserved for the group.