Services & Amenities
RESTAURANTS AND BARS
BEAUTY AND SPA
ACTIVITIES AND SERVICES
Rosewood Explorers
Enjoy a memorable Mayakoba family vacation with Rosewood Explorers.
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Meaningful Adventures for Every Age
Rosewood Explorers is a program designed to provide the hotel’s youngest guests with special services, amenities and convenience items designed just for them. From kids' menus to special events and fun activities, the kid-friendly resort in Mexico aims to provide family-centric vacations for all, and is dedicated to making each and every trip an unforgettable experience.
- Erbaviva baby skin care products
- Wireless baby monitors in the suite
- Crib and sheets for babies
- Security service for babies inside the room
- Child care
- Child-size bathrobes and slippers
- Diaper pail, baby tub and/or non-slip mat, railings, and bottle warmers are provided in-room
- Selection of children's spa services
We understand the importance of providing exceptional experiences for all our guests, including our littlest ones and their families. With this in mind, we have curated a selection of premium amenities specifically tailored to meet the needs of families traveling with infants and toddlers. Our Baby & Toddler amenities aim to elevate the guest experience by offering convenience, comfort, and peace of mind to families traveling with young children. From top-of-the-line cribs and strollers to in-room babyproofing kits, every detail has been carefully considered to ensure a seamless and enjoyable stay for families.
We want to ensure that your stay isn't anything less than perfect, which is why we created this Q&A for families traveling with infants or toddlers.
1. Do I need to bring my own car seat?
No, the hotel can equip your transportation with age-appropriate car seat(s) upon advance request. Please note this is only for the use of our RWMYK transportation and can be requested when booking directly through the hotel.
2. Are there babysitters or nannies available for hire?
Yes, we have a trusted team of childcare staff who are available for babysitting services. This can be booked in advance with the concierge or on-site with your butler.
3. Do I need to bring my own crib?
No, we can provide your suite with a crib upon request. Please see below for our full list of baby and child items that are available to be placed in-suite, upon request.
4. What accommodations are best for families?
While nearly all our suite categories can be tailored to welcome little ones, we recommend the Beachside Lagoon View Suites and the Deluxe Lagoon Suites for those traveling with babies or small children. Both the primary bedroom and living room of the Beachside Lagoon View Suite can be closed off with doors for privacy, while the Deluxe Lagoon Suite features two bathrooms and a primary bedroom that can be closed off with doors for privacy.
The Beachside Lagoon View also offers connecting suites, subject to availability. For larger families and groups, we also recommend the Mayakoba Two Bedroom Suite or any of our two to six-bedroom private residences.
Nevertheless, all our suites provide sufficient space for at least one crib or pack and play.
5. Are there any accommodations that are not recommended for families?
There are two suite categories reserved for adults only: the Deluxe Overwater Lagoon Suite and the Wellness Suite. Otherwise, all suite categories are available for families to book.
6. Which beach club is dedicated to families?
Starting on June 12, 2025, our beachfront oasis, Aquí Me Quedo, will open its doors to families, inviting everyone to enjoy this vibrant beachfront pool and beach club together. Kids’ activities, family-friendly pools, and lively programming set the tone for memorable days.
Please note our other pool at Casa del Lago is reserved for adults only throughout the day but open to guests of all ages for dinner.
7. Are swim diapers allowed in the kid-friendly pool?
Yes, kids can swim using swim diapers at Punta Bonita, the family pool, and the beach club. Swim diapers are also available for purchase at the boutique and can be requested in advance and placed in-suite.
8. Can the hotel supply floaties, a life vest, and toddler pool toys?
The hotel provides life vests for children specifically for use during our complimentary beach activities, but unfortunately, cannot otherwise lend them out.
Floaties, life vests, and pool toys are available for purchase at the boutique, but we recommend bringing your own for a more comfortable experience.
9. What items can be provided upon request at the hotel, fully complimentary?
In-transportation car seat(s) according to age (only available with RWMYK provided transportation).
Erbaviva Baby Skincare Products Wooden crib
Portable playpen Crib sheets
Corner protectors and contact covers Diaper pail
Bed rails
Non-skid mat Baby bathtub
Baby bottle warmer & sterilizer Highchair
Baby toilet trainer
Baby monitor (must be plugged in)
10. What children’s items are NOT available for purchase at our onsite boutique?
Baby powder
Formula
Booster seats
Baby bottles
Price per hour from 7:00 am to 11:59 pm: $25.00 USD.
Price per hour from 12:00 am to 7:00 am: $30.00 USD.
The minimum is 2 hours.
Christmas & New Year’s Eve rates:
From December 24th until January 2nd, the price will be: $35.00 USD per hour.
Please note that there is an additional fee of $15.00 USD for services that finish at 10:00 pm or later. This amount is for the
babysitter’s transportation. Changes or cancellations must be made 4 hours in advance; otherwise, a 2-hr service fee applies.
FAQ
1. Can I charge this to my room?
Yes, you can.
2. Where are the babysitters from?
External Certified Company & Certified in-house associates.
3. Do they speak English?
Yes, they do
4. Can a babysitter take care of 2 kids at the same time?
One babysitter may only take care of a maximum of two children older than 4 years old.
5. What if I have a 3-year-old child and a 1-year-old child?
For your own children’s safety, you will need 2 babysitters as the children have different needs.
6. What if I have 3 or 4 children?
You will need 2 babysitters
7. Can I have the same babysitter every day?
Yes, but service is subject to availability and needs to be informed/requested 24 hrs. in advance.
8. Can we take the babysitter with us off the property?
Yes, informing the hotel in advance.
9. Are the babysitters trained at all?
Yes, they have been certified by the American Red Cross.
10. Can the babysitter be a hotel associate
Depends on the availability, as the associates are only available during their time off.
11. If I have only one child, can I share the babysitter with other friends who have one child?
Each family needs to have their own babysitter.
Please, make your baby sitting reservations through the Concierge prior to your arrival or with your personal Butler once you are at the hotel
Pizza and Cookie-making Classes
Firepit and S'mores
Cozy around the firepit, roasting marshmallows and making delicious s’mores — ideal for sharing stories and creating memories.
Mocktail Class
Join Zapote’s expert team to learn how to craft delicious, mocktails that you can make at home. A fun and tasty activity for young mixologists.
Cenote Tours
Kids are treated to a guided tour of Mayakoba cenotes, particularly El Burrodromo, to see the caves bats & ancient rock formations, and later receive a Cenote Explorer badge upon completion.
Eco-tour with binoculars
Explore the natural surroundings with binoculars during an eco-tour, spotting local wildlife and flora. Afterward, enjoy a lively game of Lotería, with a chance to win a prize based on your discoveries.
Nature Trail
Hop on two wheels for a guided adventure! Ride along 2.5 miles of fun nature trails through the resort and discover the wonders of the mangrove forest.
DJ Class
Discover the art of DJing as our DJ guides you through understanding beats, mixing
techniques, and creating your own musical set.
Portrait Painting
Tap into your artistic side with a portrait painting session, set against the stunning backdrop of El Mirador.
Pottery Workshop
Get creative by shaping and painting your own pottery pieces, a perfect activity for families to express their artistic flair.
Movie Nights
Gather under the night sky for family-friendly film screenings in a relaxed setting.
Mayakoba Experiences
This year Mayakoba introduces a new butterfly pavilion along the nature trail and don’t forget about the sports center with tennis and pickleball group classes.
Spa Treatments
The spa offers 30-minute treatments such as massages, facials, manicures, and pedicures for children ages 11 to 16. They must be accompanied by an adult.