LAST UPDATED: January 26, 2021
Rosewood Mayakoba is open and fully operational including food and beverage outlets, spa, and wellness experiences. The safety and wellbeing of the Resort’s guests and associates remain the utmost priority and Rosewood Mayakoba will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit.
Rosewood Mayakoba encourages guests to wear face masks in all common areas of the resort (any area where there are other guests or associates). Employees are required to wear job-related personal protective equipment (face masks, gloves, face shields). We appreciate everyone’s support in following these guidelines to minimize the risk for guests and associates.
Effective December 6, 2021, all non-U.S. citizen, non-U.S. immigrant (not a U.S. citizen, U.S. national, lawful permanent resident, or traveling to the United States on an immigrant visa) airline passengers traveling to the United States must demonstrate proof of vaccination as defined by the U.S. Centers for Disease Control and Prevention (CDC) Director Order prior to boarding a U.S.-bound aircraft.
Fully vaccinated travelers will continue to be required to show a pre-departure negative test taken within (24) hours of travel to the United States prior to boarding. This applies to all travelers – U.S. citizens, lawful permanent residents (LPRs), and foreign nationals.
Additional information may be found on the CDC’s website. Proof of vaccination will be required for all foreign nationals.
Passengers will need to show their vaccination status. Note airlines will need to:
The resort has set up a temporary lab with a third-party provider on-site. Effective January 1, 2022, the cost of antigen tests will be USD15.00 and PCR tests will be USD80.00. These charges may be paid directly by the guest or charged to their guestroom folio. We recommend guests confirm their test appointment in advance by emailing Mayakoba Testing mayakoba.testingreservations@rosewoodhotels.com prior to their stay.
According to the latest communication from the U.S. Department of Homeland Security, the U.S./Mexico border closure does not apply to air, freight rail, or sea travel between the United States and Mexico; it only applies to land borders (passenger rail, passenger ferry travel), and pleasure boat travel between the United States and Mexico. These restrictions are temporary in nature and shall remain in effect until further notice.
There is no quarantine required for travelers when coming into Mexico.
For immediate questions, please call the Rosewood Mayakoba reservations department at (toll-free from U.S. or Canada) +1 (877) 737-7538 or +52 (984) 875-8000.
Thank you for your patience, flexibility and understanding during this unprecedented time. We look forward to welcoming you to Riviera Maya very soon.
