We are pleased to announce that Rosewood Mayakoba reopened on June 8th and is accepting reservations. As always, the safety and wellbeing of the Resort’s guests and associates remain the utmost priority and Rosewood Mayakoba will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit.

In light of the evolving COVID-19 global health crisis and in the best interest of our guests and associates, Rosewood Mayakoba requires all guests to wear face masks in all common areas of the resort (any area where there are other guests or associates). Along with face masks and temperature screening, the Resort also encourages all guests to keep physical distancing from other guests not in their own party. Employees are required to wear job-related personal protective equipment (face masks, gloves, face shields). We appreciate everyone’s support in following these guidelines to minimize the risk for guests and associates. The safety and wellbeing of our guests, associates and community at large continue to be of utmost priority for Rosewood Mayakoba.

U.S./MEXICO BORDER UPDATE
According to the latest communication from the U.S. Department of Homeland Security, the U.S./Mexico border closure does not apply to air, freight rail, or sea travel between the United States and Mexico, it only applies to land borders (passenger rail, passenger ferry travel), and pleasure boat travel between the United States and Mexico. There is no quarantine required for travelers when coming into Mexico or returning to the United States. These restrictions are temporary in nature and shall remain in effect until further notice.

OPERATIONAL UPDATES FOR SUMMER 2020
During the summer months, the following facilities and services will be available to our guests, subject to changes based on guidelines from local authorities. 

  • Breakfast is served at Punta Bonita restaurant daily 7:00 a.m. to 10:30 a.m.
  • The Punta Bonita (family) and Aquí Me Quedo (adults-only) pool and beach areas are open daily 8:00 a.m. to 5:00 p.m.
  • Lunch is available daily at Aquí Me Quedo’s La Cantina and Punta Bonita from 11:30 a.m. to 5:00 p.m.
  • Aquí Me Quedo’s Al Fresco dinner is offered nightly from 6:00 p.m. to 10:00 p.m. 
  • Suite Service (no-contact delivery) is available for breakfast 7:00 a.m to 10:30 a.m.; lunch 12:00 p.m. to 5:00 p.m; and dinner 6:00 p.m. to 10:00 p.m. 
  • The Chef’s Dinner at La Ceiba Garden & Kitchen, is currently not available
  • Agave Azul restaurant will be open on rotation, three times per week
  • Romantic dinner, private beach dinner and other intimate gatherings are currently not available 
  • All other food & beverage outlets and culinary experiences are temporarily closed
  • Private Cooking classes are currently not available
  • Private Ecotours are available, upon request 
  • Our fitness center continues to operate 8:00 a.m. to 6:00 p.m.
  • Sense spa is open for treatments; hydrotherapy areas are currently unavailable
  • Private fitness classes are available upon request
  • Rosewood Explorers is open daily 9:00 a.m. to 5:00 p.m., with limited capacity
  • Babysitting services will be available with a 24-hour advanced notice
  • The boutique will be open daily 10:00 a.m. to 6:00 p.m.
  • Mayakoba activities: El Camaleón championship golf course, tennis facilities and Mayakoba activities center including the VanDutch yacht for private charters are available

For immediate questions, please call the Rosewood Mayakoba reservations department at (toll free from U.S. or Canada) +1 (877) 737-7538 or +52 (984) 875-8000. 

Please click here for the latest updates from Rosewood Hotels & Resorts regarding booking & cancellation policies.

Thank you for your patience, flexibility and understanding during this unprecedented time. We look forward to welcoming you to Riviera Maya very soon.