Out of an abundance of caution and in an effort to contain the spread of COVID-19, Rosewood Mayakoba temporarily halted operations on April 6.

We are pleased to announce the Resort will reopen and is accepting reservations for accommodations effective Monday, June 8, 2020. As always, the safety and wellbeing of Rosewood Mayakoba’s guest and associates remain the utmost priority and the Resort will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care  global health and safety program to ensure the protection of all those who visit.

During the month of June, the following facilities and services will be available to our guests. As the global health situation continues to improve and as permissible by local authorities, we will update our website as additional facilities and services reopen.

Operational Update for June 2020:

  • Breakfast will be served at Punta Bonita restaurant daily 7:00 a.m. to 10:30 a.m. and lunch from 11:30 a.m. to 5:00 p.m.
  • The Punta Bonita (family) and Aquí Me Quedo (adults-only) pool and beach areas will be open daily 8:00 a.m. to 5:00 p.m.
  • Dinner will be served beachfront at Aquí Me Quedo daily from 6:00 p.m. to 9:00 p.m. 
  • Suite Service (no-contact delivery) will be available daily from 7:00 a.m. to 10:00 p.m.
  • The Chef’s Dinner at La Ceiba Garden & Kitchen, will be available for private parties of at least 10 guests travelling together
  • Romantic dinner, private beach dinner and other intimate gatherings will be available upon request via our Celebrations department for parties travelling together
  • All other food & beverage outlets and culinary experiences are temporarily closed
  • Private Cooking classes are available, upon request
  • Private Ecotours are available, upon request 
  • Our fitness center continues to operate 8:00 a.m. to 6:00 p.m.
  • Sense spa is open for treatments 
  • Private fitness classes are available upon request
  • Rosewood Explorers is open daily 9:00 a.m. to 5:00 p.m.
  • Babysitting services will be available with a 24-hour advanced notice
  • The boutique will be open daily 10:00 a.m. to 6:00 p.m.
  • Mayakoba activities: El Camaleón championship golf course, tennis facilities and Mayakaoba activities center including the VanDutch yatch for private chargers will be available

For immediate questions, please call the Rosewood Mayakoba reservations department at (toll free from U.S. or Canada) +1 (877) 737-7538 or +52 (984) 875-8000.  

Please click here for the latest updates from Rosewood Hotels & Resorts regarding booking & cancellation policies.

Thank you for your patience and understanding during this unprecedented time. We look forward to welcoming you very soon.