Rates are in US Dollars, per Suite/Villa, in single or double occupancy and are subject to applicable taxes and fees: 19% tax, 15% service charge, Local Eco Fee of MXN27.00 (per suite per night). Taxes and fees are subject to change according to local, state or federal regulations. All payments are processed in Mexican pesos, including credit card transactions.
There is an additional charge of USD100.00 per night for a third person (12) years of age or older staying in a Suite, subject to taxes and service charge.
Rates are in European plan (meals not included unless specified).
Rates may vary based on date of arrival and length of stay. Quoted rates are not guaranteed and can change, until the reservation is confirmed.
Minimum Stay Requirements
A minimum length of stay may apply. Please inquire with the reservations department or your travel professional to obtain current information.
For stays up to (10) consecutive nights, a two-night deposit (room, tax and service charge) is required at time of booking to confirm all reservations. All reservations for (11) consecutive nights or more will require a four-night deposit at time of booking.
Beachfront Presidential Suite and Private Residences (Villas):
Cancellation outside of these terms will result in forfeiture of the deposit.
Reservations booked for Christmas and/or NYE period, require non-refundable deposit of two nights at time of booking and full prepayment (90) days prior to arrival. Reservation becomes fully nonrefundable 90-days prior to arrival.
Changes to reservations prior to arrival may be subject to different rates and/or minimum length of stay requirements.
In the event of a stay reduction due to an early departure, all originally confirmed nights will be charged.
Mexican law prohibits cash transactions in currency other than Mexican pesos as a form of payment for goods and services. All credit card transactions will be made in Mexican pesos and Rosewood Mayakoba is not responsible for exchange rate variations.
Credit Card Guarantee
All reservations must be guaranteed with a valid credit card (American Express, Visa, Mastercard or Discover).
Check-in time is 3:00 pm and check-out time is 12:00 noon. Early arrivals and late departures are subject to availability. Changing facilities are available at Sense spa for early arrivals and late departures.
*Specific suite assignments including specific location may be requested but are not guaranteed.
Meal Plan Options
A full American Plan (breakfast, lunch and dinner) is available at USD$175.00 (subject to 16% tax; beverages and gratuities not included). Meal Plan is not available during Festive Season. Please inquire with our reservations department for updated meal plan options.
Children of all ages are welcome at the resort. Cribs for infants are available complimentary but must be requested at time of booking. Ask our reservations department regarding the activities scheduled at Rosewood Explorers.
Rosewood Mayakoba welcomes pets weighing up to 10 pounds (4.5Kg), a maximum of one pet per Suite or Villa. There will be a charge of USD100.00 (plus 16% VAT) during the first three days of stay. For longer stays, beyond the first three days, the daily charge will change to USD25.00 per day (plus 16% VAT).
Pets are not allowed in restaurants, bars, swimming pools, beaches or in the surrounding areas. If your pet is in a public area, use a leash or place it in its carrier. It is the responsibility of the guest to clean the residues left by the pet in the Suite or Villa or public areas of the resort. The pet should never be left alone in the Suite or Villa. Contact our reservations department if you have any questions.
Filming and Drones
The enjoyment, safety and privacy of guests, residents, and associates is of primary concern to Rosewood Mayakoba. Filming for commercial purposes is strictly prohibited in private or public areas of the resort. The use of unmanned aerial systems, or drones is strictly prohibited on or above resort property.
Private Residences (Villas) Amenities
The following services are included in specific published rates or packages on our website. Please reviews terms & conditions of each offer or contact our reservations department if you have any questions.
Founders Villa (Beachfront Private Residence) Exclusive Amenities
The following services are included when booking a published rate plan. Please reviews terms & conditions or contact our reservations department if you have any questions.