Rates in US Dollars are per room, per night in single or double occupancy. Rates are subject to 19% tax, 15% resort fee and a Local Eco Fee of $20.00 Mexican Pesos per room per night.

There is an additional charge of 100 USD per night for third person (12) years of age or older subject to taxes and resort fee.


Cancellations
  • January 1st through April 30th:
    Cancel 21 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% Resort Fee.
  • May 1st through July 4th:
    Cancel 14 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% Resort Fee.
  • July 5th through October 31st:
    Cancel 7 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% Resort Fee.
  • November 1st through December 15th:
    Cancel 14 days prior to arrival to avoid penalty of 2 nights plus a 19% tax and 15% Resort Fee.
  • December 16th through December 31st:
    Cancel 90 days prior to arrival to avoid penalty of total stay plus a 19% tax and 15% Resort Fee.

Change Policy: Changes to reservations may be subject to different minimum length stay requirements.

Early Departure Policy: In the event of an early departure all originally confirmed room nights will be charged.

Currency Policy: Mexican law prohibits cash transactions in currency other than Mexican pesos as a form of payment for goods and services, therefore all payments must be settled by credit card. All credit card transactions will be made in Mexican pesos and Rosewood Mayakoba is not responsible for exchange rate variations.

Guarantee: Credit Card (Amex, Visa, MC).

Check-in: 3:00 p.m.; Check-out: 12:00 noon

Children
Children of all ages are welcome at the resort. There is no charge for two children eleven (11) years old or under staying in parents' room. For children twelve (12) years old and above, staying in parents' room, there is a USD100 charge per night, subject to 19% tax and 15% resort fee. Cribs for infants are available complimentary but must be requested at time of booking. Children's menus are available. 

Pet Policy
Rosewood Mayakoba welcomes pets weighing up to ten pounds. There will be a USD100 charge (plus 16% tax) for the first three (3) days of the stay. For additional days beyond the first three (3), the daily charge will change to USD25 per day (plus 16% tax).

Pets are not allowed in restaurants, bars, pools, beaches or surrounding areas due to Mexican Sanitary Standards. If your pet is in a public area, please use a leash or put it in its carrier and refrain from leaving your pet unattended.

Drone Policy
The enjoyment, safety and privacy of guests, residents, and associates is of primary concern to Rosewood Mayakoba. The use of unmanned aerial systems, or drones is strictly prohibited on or above resort property.

VILLA POLICIES
Please advise the above policies, terms and conditions in addition to the below policies specific to Villa stays.
There is an additional charge of 100 USD (subject to taxes and resort fee) per night for every person (12) years of age or older, above the maximum occupancy established for each villa.

*Complimentary roundtrip transfer is from/to Cancun's International Airport (CUN) and cannot be substituted for any other activity, service or resort credit. Airport transfer will be offered for guests, based on maximum occupancy in the suite or villa, arriving and departing same date/time.


**For stays of four consecutive nights or longer, a complimentary chef-led cooking class will be offered to all guests of the villa; once per stay.

Villa Deposits
For stays up to 10 consecutive nights, a two-night deposit (villa rate plus applicable taxes and resort fees) is required at the time of booking. All reservations for 11 consecutive nights or more will require a four-night deposit (villa rate plus applicable taxes and resort fees) at the time of booking.